PlungeReviews of plunge.com

Plunge is absolute dog water. My buddy purchased a plunge from them a year ago. He’s had 3 leaks, the last being a catastrophic leak, despite plunges advertisements about the reliability and quality of their build. Customer service provided absolutely no solutions other than “hey just purchase another one.” Pathetically bad company and products.

I recommended Plunge to hundreds of people who became customers. I LOVED using my Plunge until the power adapter for the pump stopped working. For months I tried to get the company to honor its extended warranty. Rather than replacing the power adapter (which I had to independently source from China), they sent a replacement pump that required so much technical equipment and expertise that it was non-viable. Further, as a person with impaired hand function, it was an offense to suggest that I could replumb the entire tub. This company's replacement part and service profile is objectively the WORST I've seen.

So far the experience has been… not good. I’m hoping to have cause to come back and upgrade this review later. At this point, we’ve been basically forced into going through with a purchase or be charged a 25% “restocking fee” ($2k!) for something they haven’t even shipped to us yet. After ordering they decided our stairwell would be tough for the delivery guys despite 3” of room on each side. So we said if you won’t deliver the order, then cancel it. Which they won’t do without charging us $2k. On top of putting us between a rock and a hard place, it has been a nightmare trying to get a hold of anyone at the company to figure this out with! So unresponsive. But happy to charge us $2k for nothing even though they are the ones making the call about not delivering.

We ordered a cold plunge and it's been nothing but a hassle from the beginning. Now we haven't even scheduled a delivery and they want a 25% restocking fee ($2000!) for a product that's we never received, hasn't been unboxed, or used. It's taken me a week to get extremely limited responses. They literally won't even answer a phone call and it takes days for someone to maybe get back to you. Do yourself a favor and go find a cold plunge anywhere but at this company. I dread the day I need customer service for my product.

I regret choosing Plunge. The purchase and delivery experience was disorganized from the start. I was told someone would contact me to schedule the freight delivery, but that never happened. When the unit finally arrived, the chiller was defective. It has now been over 10 days with no resolution still. For a product marketed as “premium,” their operations and service are surprisingly disjointed. They offer no live support, and after I booked a call with their team, they canceled it without warning and replied by email instead. I’ve spent close to $6,000 and haven’t been able to use the product ONCE. What’s even more frustrating is the lack of urgency or accountability. The support team seems indifferent to the fact that customers are spending thousands of dollars and receiving no value. You’re left to chase them while they avoid direct communication. Edited: to The Trustpilot plunge response below—> recommending I “reach out to their support team,” but support won’t take my calls. What a runaround disingenuous reply to make it look to others that they care about my experience. They’ve also deleting any and all my Instagram comments on their posts attempting / hoping I’ll go away. Save yourself the aggravation there are other companies offering better service at a lower price. I started as an excited customer, and now I feel the exact opposite.

Install and delivery should be on same day. A large crate in my driveway is not acceptable waiting for install to be scheduled. Sync up with your installer and delivery teams to occur on same day. Received from Plunge: Please note that they will aim to schedule the visit after the Sauna has arrived. Spent $13K which includes assembly charge. I don't want a large crate in my driveway waiting who knows how long for assembly.

Before you spend over $8000 on this product beware that quality service & communication is not a priority with Plunge. When I received my Plunge it was INOP. There is no way to communicate with the company by phone. Everything is done thru email and it’s not done in a timely manner. My contractor requested a phone conversation rather than having to email back and forth and they refused. A big red flag when a company won’t speak on the phone. After a couple of weeks they shipped a part and had a 3rd party setup an electrician to come out and repair the Plunge. When this guy showed up he didn’t know what he was supposed to be doing and was given no instructions. He’d never worked on a Plunge before. We waited for over a week and received no further communication. There was no sense of urgency from Plunge as my unit sat INOP for the first 2 months I owned it. With no end in sight we reached back out and asked if we could have a local electrician try and repair it. Brian with Plunge agreed and sent us the repair instructions. My electrician was able to replace the part and get the Plunge working. He gave me the bill and I forwarded to Plunge. Brian from Plunge reached back out to let me know they would not be reimbursing us. Not only is my Plunge brand new and under warranty but I also purchased the extended warranty. This would’ve been good information to have had before we went ahead and had our guy fix it. This was just the final straw in what has been an extremely disappointing experience. My contractor and I have both asked to speak with someone further up in the company and been flatly told NO. This is a company that hides behind a computer and takes no responsibility. I would not recommend. To update to the reply below, the open ticket is simply Brian saying that we are on our own. He, like you did empathize with our situation but not enough to stand behind your product. He feels bad but not enough to pay my $400 bill to have an electrician come out and get my brand new Plunge working.

I’ve had the Plunge sauna for about two weeks and was initially satisfied with the setup and overall experience. However, a major issue quickly surfaced: whenever it’s windy, the sauna door swings open and shut on its own. This not only disrupts your ability to relax but also creates concern that the door could be damaged or ripped off the hinges. I attempted to resolve the issue myself by using magnets to keep the door secure, but because the door doesn’t align properly with the frame, the magnets couldn’t be installed effectively. When I contacted Plunge for help, the customer service process was extremely frustrating. Their support system required starting with email, and each response took about 48 hours. After several rounds of slow communication, I finally received a phone call from a representative, Caitlin. Although she attempted to help, the instructions she provided for tightening the hinges were incorrect. She then sent a video, but that still didn’t fix the problem. I requested to speak with a manager, hoping for a more meaningful solution. Instead, the manager—Kristen—was dismissive and unprofessional from the start. She insisted the wind issue was an “act of God” and therefore not something the company was responsible for addressing. She refused to consider the possibility of a defect, made it clear she wouldn’t allow the issue to be escalated further, and stated that returns were not accepted because the sauna had already been assembled. Her tone and unwillingness to listen left me feeling disrespected and unsupported, especially considering the significant cost of the product. I believe an outdoor sauna should be designed to withstand typical weather conditions, including wind, and other sauna brands include magnets or similar features to prevent this exact problem. Overall, the experience with Plunge’s customer service turned a positive product experience into a highly disappointing one. I will not recommend this product because of the customer service.