Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
376 reviews
Plum DiamondsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!).Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America.Together, we’ve been doing this for generations and will continue for decades to come!Through www.plumdiamonds.com, we bringone-of-a-kind, impeccable rings direct to you.
Plum Diamonds (plumdiamonds.com) has 376 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
376 approved reviews, newest moderated first
I ordered the ring try on kit, and the Plum team tailored the rings so well to my preferences. The quality and delivery service was so fast. Would definitely recommend!
By Ava M.
Response from Plum Diamonds· May 1, 2026
Hi Ava- so glad the kit was a hit for you! Olivia is the kit Queen and really knows how to curate the kit so each client gets the most out of it :) We'd be so excited to make your "real" ring!
Kristy and Renee were extremely helpful and thorough throughout the entire ring selection process, from beginning to end. They addressed every question I had, sent examples of past rings they designed, and even offered personal insight to help guide my ring sizing decisions. Their customer service was top tier. Everyone was highly communicative all the way through shipping the ring—and even afterward. Working with Plum truly simplified my ring shopping experience.
By Jordan H.
Response from Plum Diamonds· Apr 29, 2026
Hey Jordan - thank you for sharing! We're so glad you felt comfortable and attended to throughout the process. Working with you has been our pleasure!
Customer service was amazing through out the whole process. The ring was received exactly how I wanted it. If somehow my wife wants an upgrade in the future I’ll be coming back to Plum.
By Geoffrey F.
Response from Plum Diamonds· Apr 28, 2026
Thank you so much!! We would love to have you back - it means the world to us when customers want to return :)
This place checked a lot of boxes. Good options. Lab grown. Women owned. All great things, but what really struck me, the outreach and customer support. Last minute before shipping, I found out I would be home to receive it; called and boom, it was on hold for a few days until I got back. After arriving, had some concerns about my size of diamond, but their thoughtful considerations and helpful advice, I am thrilled with the choice. Company is leading with its best foot forward and standing by all the things they claim on their webpage.
By J.G.
Response from Plum Diamonds· Apr 24, 2026
Wow, thanks for such a powerful review! We appreciate when clients can see we really mean what we say - each client is personal to us! Thank you for taking the leap with Plum.
The customer service was great
By Nick T.
Plum was wonderful to work with! Their communication in getting the ring to us safely was much appreciated. It is beautiful beyond expectation! Cannot wait to see my son's future fiancée's (hopefully) reaction to this stunning ring!
By EJN
Response from Plum Diamonds· Apr 20, 2026
We can't wait to see her reaction either - send pics! Congrats to the whole family - we're so glad you chose Plum!
I will forever recommend Plum to whoever is looking for fine jewelry! 1) Tremendous communication, like seriously, top tier! Throughout the entire process they have been so fast to respond to any question or concern! 2) Quality product! Well made, ethically sourced, women owned and operated! 3) They make it easy! What could be (and usually is) a daunting task, they made it into a wonderful experience. Thank you so much!
By Audrey B.
Response from Plum Diamonds· Apr 16, 2026
Thank you Audrey! We're so appreciative that you cared to share, and so touched by your kind words! Thanks for taking the leap with Plum and please come back again :) Congrats!
Awesome pendant for any Ohio state fan. Great quality and communication. Would highly recommend. Go bucks!
By Noel J.
Response from Plum Diamonds· Apr 14, 2026
Yay!! Glad you love it, makes us happy to hear!
