Plow & HearthReviews of plowhearth.com

Picture showed a pretty full lighted maple leaf garland. Received a sparsely made garland (the lights work well 😂). Basically a bargain-store product for an inflated price. I can return, but at $13 for delivery shipping and another $12 for return shipping, I’m losing almost 50% of the purchase price. So not worth returning. I always thought Plow & Hearth was quality, but I’ve been proven wrong.

My brother and his wife know how much I love watching bulbs sprout and bloom in the winter, so signed me up for 6 monthly shipments. Unfortunately almost all of them came so late via FedEx that the poor plants had sprouted inside their boxes, with no water or sunlight. Pale, struggling. DO NOT ORDER BULBS from this company!

I recently purchased a TV stand from Plow & Hearth, and while the item arrived with damage to both the shipping box and the product itself (from shipping damage), I couldn't be more impressed with how the company handled the situation. I called their customer service the very next day, and they resolved the entire issue that same day - no hassle, no runaround, just prompt and professional service. It's rare to find a company that stands behind their products so completely and makes things right so quickly. The two representatives I interacted with were courteous, understanding, and genuinely seemed to care about making sure I was satisfied. Beyond the exceptional customer service, I've also found that Plow & Hearth's prices are very competitive, they often beat their competitors on the same products (and hence the reason I made purchase there). Based on my shopping experience, I wouldn't hesitate to recommend Plow & Hearth to anyone looking for quality home furnishings backed by a company that truly values its customers. They've earned a loyal customer in me, and I'll definitely be shopping with them again in the future!

We ordered an outdoor fire pit and fireplace tool set. The fire pit came on time as advertised, but the tool set was delayed. There was no communication. The new date that they gave us came and went without any messages. I had to call to learn that it would be another two months. Never using plowing hearth again.

I ordered a “nuts of the month “ as a Christmas gift on 11/12. Here it is 12/30, and not only has the gift not shipped , I have called customer service multiple times with no good answer . Furthermore , today December 30 , phone calls do not go through (fast busy signal ). I am very disappointed and would not recommend .

Plow and Hearth product quality and customer service have dropped off a cliff. Have been satisfied customers for many years. After our experience this shopping season, we’re done. Product was poor construction, poor packaging and poor quality. Trying to get a return authorization and ultimate refund were a career endeavor. Still waiting for refund after return weeks ago.

I orderd 5 throw pillows, The first box came with 4 pillows ( the box was big enough to hold 6 pillows. I called Plow & Hearth MONDAY who told me the 5th pillow would arrive sometime between Wednesday and Saturday. I told them to Cancel it, they said the couldn't cancel it and I could return it when I received it. Fed. Ex dropped the box at my door wihout my knowledge today - or I would have refused delivery. I called Plow and Hearth who wanted me to pay $6.95 for Me to Print a Return label!!! There was no mention of this during the order. process. I'm Furious- what nonsense. BUYER BEWARE : VERY POOR CUSTOMER SERVICE

As a long time customer, I will never order again from them. And recomend others do not either. I ordered two 6 month subscriptions for their bulb gardens as xmas gifts for my wife and daughter for $284 each. They claimed only 1 charge went thru. Yet they continues to ship both monthly. Then 4/16 I get a e-mail request for payment of $284. Which I promptly paid via their "pay now" button. Checking my VISA account, I found their charge of $284.37, so they obviously received payment. Now they say they have no record of payment and insist I prove I did pay. They obviously posted payment to some other customer account or lost it in their system. They should be able to find it in their e-mail system since that's how I submitted payment. BUT NO, they expect me to prove I paid. They are insistent and rude. And obviously their financial system is unreliable.