Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
79 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
plazapremiumlounge.com is listed under Hotels.
plazapremiumlounge.com (plazapremiumlounge.com) has 79 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 64 reviews with 1 star · Clear filters
I WISH ID READ THE REVIEWS BEFORE ENTERING! heathrow T5 PP lounge. not one spare seat. they keep admitting people even though no seats are free at least 30 people just standing along a wall. eventually got a seat food ? worse than school dinners . cold chips . just awful . never here again
By Jayson
An absolute RIP-OFF! Do not waste your money pre-booking and then not being able to use the lounge due to Vancouver CBP time restrictions, or being able to easily cancel the reservations or speak with someone in customer service. They wouldn't provide any type of refund due to their 6 hour window, which is way too short to be of any benefit. Perhaps a class-action suit is in order for other folks that may have had a similar experience?
By VINCE C.
Recently paid for LHR T5 Plaza Lounge and quite honestly I would not pay for this lounge. Staff unfriendly, overcrowded, poor selection of drinks and very poor selection of food. Better service, space and staff downstairs in Weatherspoons. Will not waste my money on this lounge again.
By Alan P.
I would give less then 1 star. It is awful. It is dirty and crampt. Staff are rude. You are much better off just staying in the duty free area.
By Khuram R.
Worst lounge ever. I have never tasted food so bad. Dont go’ there
By Kenneth H.
This lounge is very poor, food cold, free drinks are very limited, range of food very poor, for £100 totally a rip of, if you are booking this don’t
By Andrew D.
A very limited choice of alcoholic drinks included in the package - not very 'premium' tbh!! Had to pay for my preferred tipple and even then I'm not sure the contents actually matched the what was on the label. The choice of food is poor in comparison with other lounges,v it was lukewarm and swimming in grease. Overall, a pretty disappointing experience and quite memorable for the wrong reasons. Only wish I had read the previous reviews first!
By Steven N.
The absolute worst lounge I’ve ever visited. Sausages tasted like they were from a cheap supermarket cafe, bacon dry, scrambled egg disgusting with a weird taste to it. Almost no vegetarian breakfast options. No pastry.
By Jay S.
