Never heard of Playsum before but so…
Never heard of Playsum before but so far so good for a quick product that I came across with. Would be great if you would be the first to throw some high discount codes :P . Cheers
By Pedro V.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
97 reviews
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About Playsum: We're on a mission to make social gaming safe and easy for everyone. Playsum is an inclusive gaming community, digital game store, and indie game studio. Part of that mission includes making it easier than ever to buy and gift games at the best discounts available. All our games on the Playsum Games Store are officially licensed from the game publishers and developers.
Playsum (playsum.live) has 97 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 6 reviews with 4 stars · Clear filters
Never heard of Playsum before but so far so good for a quick product that I came across with. Would be great if you would be the first to throw some high discount codes :P . Cheers
By Pedro V.
Would be a 5, but I didn't interact much with the website's other features. Checkout worked as expected, and was clear to navigate. Lowest price, fast and fair.
By Consumer
Well designed site with a good selection of Steam games. Frequent discount coupons, and easy to make a purchase. The downsides are that there is no PayPal support at the time of this review being written and the site indicates that I will receive an email once my Steam code is available, but that doesn't happen. Instead you need to go to your library on the site to get the code.
By Tig77
Bought a key on this stores 16 h later and I get it. this web site is legit if you don't care waiting 12hours.
By lund B.
Preordered a game, did not receive the key upon launch (despite them stating that I would at the point of purchase). About 2 hours after launch I received an email explaining that their distributor has some issues delivering keys. More than 8 hours after launch - still without a key - I requested a refund and bought the key in a different store that did have keys on hand. I appreciated the email two hours in but as a customer it ultimately is secondary *why* the keys are not available, the time itself matters more. I still give four stars because they have good deals, seem committed to good customer service and it's not their fault if the distributor has issues. I believe with already released games this most likely won't be an issue as well. However, I would be wary of preordering here again if I want to play immediately upon release.
By Sareth
Response from Playsum· Apr 24, 2025
Hi Sareth, Thank you for your honest feedback. I completely understand that, regardless of the reason, not receiving your pre-ordered key at launch is disappointing when you're excited to play right away. The overwhelming demand for Clair Obscur: Expedition 33 caught both us and the publisher by surprise. The majority received their pre-orders ahead of time, and only the last 29 orders had to wait for a key resupply. I reached out to our distributor and the publisher at 3:00 am as soon as I realized there was a key shortage, but that doesn't change the fact that we promised access on the game's launch hour that we couldn't deliver. While we've since received additional keys, and fulfilled all pending pre-orders, I understand why you chose to purchase elsewhere. We truly appreciate your balanced review despite this frustrating experience. We'll be looking to see how we can work with distributors and publishers to prevent situations like this from happening again with high-demand titles. Thank you for recognizing our commitment to customer service. I hope we can make your next experience with Playsum better. Alex Boyd, Co-founder & Co-CEO
I have been waiting for more than 2 weeks for a game key. I have opened two tickets asking for a refund and they have not responded to the first ticket I opened for over a week. Edit: Just like I was upset at the time about the delay in responding to my ticket, I understand that we’re all human and can make mistakes or have oversights. Not only did they reply with an apology, but they also gave me a voucher for future purchases, which I appreciate. I made another purchase from the store today and the delivery was instant. I hope things go well for them, and I see that the overall reviews are positive. Good job and good customer service after all.
By Alberto
Response from Playsum· Mar 29, 2025
Hi Alberto, I apologize for the delay in responding to your ticket and for the frustration caused by waiting for your game key. This title has been in high demand, leading to unexpected delays from the publisher. We processed a full refund for your purchase on Tuesday but due to an oversight didn't submit our response to your ticket until today. I appreciate your feedback, we're working to improve our communication and transparency around back-orders with follow-up emails and estimated wait times. Thank you for sharing your experience, and we hope to serve you better in the future. Best, Alex - Co-founder & Co-CEO Team Playsum