Horrendous customer service
Horrendous customer service. Its been over a month waiting on my withdrawal, every time I contact them I get asked for bank statements, ID, etc. STAY AWAY!
By Sarah A.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
77 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlayGrandCasino is listed under Gambling.
PlayGrandCasino (playgrandcasino.com) has 77 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
77 approved reviews, newest moderated first
Horrendous customer service. Its been over a month waiting on my withdrawal, every time I contact them I get asked for bank statements, ID, etc. STAY AWAY!
By Sarah A.
Had no issue with withdrawal like everyone’s saying just make sure u read the t and cs just takes like 2 days tho
By Ethan B.
I had amazing 9K win here i was withdraw it but they remove it from my pending next day and they didnt paid too much excuses and nobody helped me to get this money from them and i said just fck them i leave it
By Rapbay
white hat gaming own this site and are notirious for witholding funds before additonal checks, always check the site owner before commiting, if you win and withdraw they say debit card failure and then ask for bank account details, avoid at all costs
By jajabink J.
Absolutely the worst site I have ever been stupid enough to play at. Get a win and the hoops you have to jump through...send a p60, 3x payslips, your first born child and a picture of you with christ himself. Do not play here, it us a scam.
By Chris C.
Incredible this place is able to operate. Bonuses often do not work, I see many other reviewers are waiting for withdrawals, operator attempted to charge my first deposit twice via Skrill, support will ask for every single personal detail (full name, address, DOB, email) every time you speak with them and the rewards are just not very rewarding. Avoid.
By JustAnotherShmuck
I’ve been waiting for 4 months for £200 I’ve just gone into live chat they said I need to wait for the right department to email me yet I’ve waited 4 months and received nothing just avoid I don’t see me getting my withdraw
By Kenny
I haven't actually subscribed to it yet but reading these reviews I have been dissuaded now from depositing my £10 on it! The comment about not getting the 30 free spins in game Reactoonz seems about right. I also did search for this game and does not even appear to be on their website!
By Sozzled S.