Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
115 reviews
Plants ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Plants Express, California's premier online nursery! From our California growing operations, we’ve supplied millions of trees and shrubs directly to homes and landscaping projects with a focus on healthy plants, reliable delivery, and real customer support. 🌎💚We are NOT affiliated with Plants Express UK or any UK-based company.
Plants Express (plantsexpress.com) has 115 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
115 approved reviews, newest moderated first
I would never buy from them again. Their shipping prices are ridiculous. It literally doubles the purchase price of my item. Too many other good online nurseries to work with that will give cheap or free shipping to work with plants express.
By Justin B.
Poor after delivery customer service. I've email them 3 separate time with 2 different email address because the first 2 email there were not responds. So, I've tried a different email address, same results, no responds. Each of the email I provided with the purchase order number, that didn't help with their reply. I guess they don't care about the customer after the delivery. Don't buy from them unless you don't care about their after delivery support. Besides, the plants are not cheaper than any another nursery. If you need purchase confirmation, the PO is 414084.
By Steven
Super excited to know about plants express. Gorgeous, healthy, strong, and unusual plants right at my doorstep.
By Susie C.
Response from Plants Express· Jul 1, 2026
Susie, welcome, and we're so happy your plants arrived gorgeous and healthy! There's something special about unusual, hard-to-find varieties showing up right at your doorstep, ready for your garden. Wishing you many years of beauty from them. 🌱
Delivered with care. My Desert Palo Verde tree is beginning to blossom. Thanks
By Steven E.
Response from Plants Express· Jun 8, 2026
Thank you, Steven! A Desert Palo Verde starting to blossom is a beautiful sight, and they only get better with the California sun. So glad it arrived in good shape. Enjoy those golden blooms! 🌼
Happy with my little 5-gallon Wilson. Wished I Plant Express would ship me the 15- gallon Wilson. Cant wait to see them grow!
By Gabrielle
Response from Plants Express· Jun 8, 2026
Thank you, Gabrielle! So glad your 5-gallon Wilson is settling in. Our 15-gallon sizes are available for California delivery only right now, but a healthy 5-gallon will catch up faster than you'd think with good care. Enjoy watching it grow!
The trees arrived in great shape. From ordering to deliver, it was all good.
By Will C.
Response from Plants Express· Jun 8, 2026
Thank you, Will! Smooth from ordering to delivery, with healthy trees at the end of it, that's exactly the experience we work for. Enjoy them!
My tree came well protected, and looking very healthy and fit, but I thought the shipping cost was excessive.
By Frank S.
Response from Plants Express· Jun 8, 2026
Thank you, Frank! Glad your tree arrived healthy and well protected. We hear you on the cost. Our flat $49.95 covers getting a living, full-size tree to your door in one piece, which is no small feat, but we always want it to feel worth it. Enjoy your new tree!
prices.....don't feel like I'm being taken....
By Nancy S.
Response from Plants Express· Jun 8, 2026
Thank you, Nancy! Fair prices and never feeling taken advantage of, that means a lot to hear. We appreciate you!
