plankandbeam.comReviews of plankandbeam.com

Terrible quality and even worse customer service! If you attempt to return they offer you a discount to keep them, and then attempt to scare you with the shipping cost… I bought 4 bunk beds for a hunting camp, assembled one, and it was immediately evedent that these beds are not fit for adults. The bed rocked and swayed with a light adult, the wood was so soft it dented by just a step. We immediately packed the bed back up in the factory box and wrap and yet my charge for not likeing the sub par quality product, almost $400! There is a lot of cheap metal bunks on the internet, for a fraction of the cost of these. If your going to buy a low quality bed, might as well save yourself about $500 and get one of those!

I ordered two consoles from Plank and Beam, but decided to return them because the console tops looked terrible and not like the photos on the website. I'm still trying to send them back even though the return will cost $85, but it's impossible to reach them by phone. I've tried three times only to wait 20 mins on hold then to be dropped/hung up on each time. By email, it's been equally frustrating as I'm told to print the pre-paid (by me) return labels that they never actually attach in the email. My guess is they're hoping I'll give up and keep their very subpar products. I will never buy from them again. Lesson learned the hard way.

I ordered a bed, which the website would be delivered by 11/13. After I finished purchasing, the delivery timeline shifted out a week. When I opened the box, it was missing hardware. The customer support/replacement parts team was in no hurry to replace the parts, so I have to wait another week to put the bed together. Also the bed itself was scratched when I opened the box, and I told the service team this, and they didn't respond.