Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
16 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PEQ is listed under Outdoor & Winter Sports.
PEQ (pivoequestrian.com) has 16 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 4 reviews with 1 star · Clear filters
It is Not tracking my horse. It doesn’t follow at all. Occasionally a smidge but totally useless right now for my goals. I can set it at the end but f the arena but then everything is too far away to see. Help has been useless. Getting it all linked was easy but actual use. Forget it.
By Sandra K.
I ordered a mic and headset and received a remote control. I have sent numerous requests; some which have been answered; but always replying that it was a fulfilment issue and and they will send out the correct order, along with shipping details asap. Over 2 weeks gone since my initial order still NO shipping details; still NO product! NO contact telephone number to try and sort this out; totally reliant on their support email which are NOT doing their job! DO NOT BUY FROM THIS COMPANY!
By Claire H.
I haven’t received it, and bought something else instead.
By Trish W.
Response from PEQ· Aug 6, 2026
Hi, We're sorry to hear that your order didn't arrive and understand why you chose to purchase an alternative. This is certainly not the experience we want for our customers. Allow us to check the status of your order and reach out you directly.
I tried to use the QR code in the Quick Start Guide that came with the device. The QR code took me to a site that asked me to set up an account. I went through the process including putting in a credit card number. The site indicated the membership was free but was providing a limited time use of other features that after 30 days I would be charged for if I didn't cancel before the 30 days were up. My credit card company blocked the charge so I stupidly used a different card that worked. The site then took me to something called altsoundcave.com and $2.99 was charged by WobbleBox.com to my credit card. So now I've had to cancel two credit cards for fraud and I'll have to contact all of the auto-pays that go to those cards. A huge waste of time. In addition, after downloading the correct app from Apple app store, there are no instructions on how to use the device.
By Tracy R.
Response from PEQ· Jul 6, 2026
Hi Tracy, we're so sorry to hear about your experience. We've just sent you an email so we can investigate this further and assist you as quickly as possible. We look forward to hearing from you. Thanks!
