www.piscifun.comReviews of piscifun.com

Response from www.piscifun.com· Aug 5, 2026

Dear customer, We are sorry to hear that there is an issue with the scroll you recently purchased. This is definitely not the user experience we want to provide you with, and we will take responsibility for it. In order to help you solve the problem as soon as possible, we have contacted you through our customer service email. You can follow your email. We will do our best to solve the problem for you.

Response from www.piscifun.com· Nov 7, 2025

Hi there, We’re truly sorry to hear your reel arrived broken—this is absolutely not the experience we want for you, and we take full responsibility for the logistics issue. Please accept our sincere apology for the inconvenience caused. To resolve this quickly, could you kindly send photos of the broken item (and the packaging if possible) to our support email [[email protected]]? Once we receive the photos, we’ll immediately arrange either a free replacemen or a full refund—whichever you prefer. We’re committed to making this right for you, and we appreciate your patience as we fix this. Thank you for bringing this to our attention—your feedback helps us improve our shipping processes. We look forward to resolving this for you soon!

Response from www.piscifun.com· Nov 12, 2025

Dear Ethan, Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the poor experience caused by the loose handle grip. We completely understand the "awkward and brittle" feeling you described when reeling, which certainly undermines confidence in the product. We are also delighted that you recognized the rod's color, stiffness, and materials. The loose handle issue you encountered is preliminarily judged to be a quality control flaw in the assembly of an individual unit, not a common design problem. We are taking this matter very seriously. We stand by our product quality. Our customer service team will promptly contact you via email to arrange a free replacement or a full refund to ensure your issue is resolved satisfactorily. We will also share your feedback with our quality control department to strengthen inspections in relevant processes and prevent such incidents from recurring. Thank you again for helping us identify this issue. We hope to have the opportunity to provide you with better products and service in the future.