Piper & ScootReviews of piperandscoot.com

I am shocked by the reviews posted here. These reviews are nothing like the experience I have had and I have shopped with them for five years. Literally everything in my closet is from here. The video try-ons make figuring out my size a breeze. If I have a question about a product or size, I message them on Instagram and get a reply almost immediately. I have had to cancel an order and emailed them and they’re lovely to work with. I’ve returned items occasionally and had no issues whatsoever. The quality of clothing from Piper and Scoot is far superior to other boutiques. I live in North Carolina and have always had to do online ordering and I have no reason to write this review other than my experience with them via email, social media, etc. has been nothing short of wonderful!

ZERO STARS! This company is HORRIBLE and should be put out of business! Terrible with returned communication. I have been waiting to see if I actually get a return. Said that I would. Haven’t heard shit. And I have a return tracking number and everything. Haven’t heard from them left emails voicemails all the things. Haven’t seen anything back in my bank account yet. F this company they’re horrible.

We are five days passed the 14 day window on returns for this dress so I am extremely disappointed that the zipper broke this morning when my daughter went to put it on. The dress is her correct size and has not been through the dryer. This is only her second time wearing it. A cute dress but a little spending for the quality. Will most like not be shopping here again.

I’m forced to file a chargeback through my bank against Piper & Scoot. I ordered something that was AWFUL quality in person so I returned it. When returning it, they offered me an extra $20 in credit if I was willing to accept a credit instead of refund. I declined because I knew I wanted nothing else from them. Well once I returned my item, what do you know, I got an e-gift card instead of my refund. Apparently they don’t do refunds even though it offered me that option in the return portal. I was told they could issue me a one time courtesy refund 10-14 days after they received the return. It’s been 22 days since they received my return and I’ve gotten no refund. Online clothing shops who don’t make returns easy for their customers deserve to go out of business.

Sizes are way off. They measure sizes flat. So a 17” chest is a small. To do sizes this way does not explain a range of fit. They don’t offer refunds on any kind of discounted merchandise. Full price or forget it. It’s an exchange or store credit. The staff is curt and rigid as well. I made one purchase and it’s my last. Save your money, it’s not worth it.

I love the store in Draper. The staff are some of the best I have dealt with. I found it on accident and go in just about 2-3 times a month because the merchandise changes so fast.

I love Piper & Scoot! The clothes ship so quickly and their team responds to any concerns or questions within a business day and are always so helpful. Returns and exchanges are also super easy. Would shop here again and again.

I’ve been a loyal P&S customer for over 6 years. Kylee and her team have been nothing but professional, online and in-person. The try-ons are accurate and shipping is timely! The quality of clothing and shoes have been fabulous overall, however, I have received “returned” clothes that weren’t adequately checked. The team has always been willing to work with me in those situations.