Pioneer Law FirmReviews of pioneerlawfirm.com

DO NOT USE THIS COMPANY!!!! The fees they charge you for paying with your own money is ridiculous. They give you a small amount in the papers you sign when you begin but then it double and triples. If you must do debt refinance, do not use this company. Hidden fees!!!! Global Client solutions is also the company used by them. Don't use them either. I foolishly looked at other experiences and said that wouldn't happen to me but I was wrong. Seriously don't use this company.

When I first started with my debt consolidation program, I was very unsure about the results. I had many questions and concerns. The agent answered all my questions and I gave it a shot, I started paying into the program and I noticed that all the calls from creditors stopped. I am nearly finished with my program only one card left to pay off. I can finally see the light at the end of the tunnell, that was something I never thought possible before I started with the program.

I'm so very frustrated with Pioneer Law Firm. I have been with this company for near 4 years. My contract is scheduled to be completed in September 2018; however my settlements are to be completed in July of 2018...except for one card. Pioneer has repeatedly messed up this account. I was actually sued by the card company. I gave Pioneer all the information, and they failed to properly respond in sufficient time, so a default judgment was filed against me in court for the FULL amount of what I owed. Once that happened, Pioneer decided to finally do something. They settled my account, but I had to pay an extra $150 a month directly to the company! Then, they came to a different settlement a year later in which Pioneer would pay the company through my monthly payments. After only 3 months, Pioneer quit making payments to this company saying that the account was sold to another debt company. This was in September of 2017. Thankfully I check my account periodically and I noticed that no payments were being made to this company for the settlement. I was calling monthly, then bi weekly and every single time, they tell me that someone will call me back; that they are still trying to find out who the debt was sold to; they would talk to the litigation dept or their manager, and I would get a call back within 48 hours...NEVER ANYTHING! I have even told them that I actually work in the legal field and have spoken to my own private lawyer about this matter. My private lawyer has told me that I absolutely have a case against this company. However, I just want this all to end and Pioneer to actually do what the heck I have been paying them to do for the past 42 months! My very own lawsuit might be forthcoming shortly if I don't get any feedback from them soon! I'm so fed up.

Great Law Firm

Communication - awful!!! Was assured I would receive call backs multiple times... I never received one even after receiving one apology after another by call center reps. Completion of Plan - the estimate was not even remotely close to what it will actually take to complete the plan (like over a year off). I raised the concern and it was totally brushed off. I even got to the final month of the plan, with still one debt yet to have the negotiations completed and one that was in an active payment plan. The call center rep told me that I was supposed to get a call about the ending of my program... of course I never got a call. Lacking in Client-First Perspective - no one seems empowered to do the right thing for the client. After numerous calls, suggestions from myself how we can make things work better, and even reiterating the need to ensure my voice is heard, I never received any positive outcomes to those situations. Overall - Like others in the list of reviews, I wish I had researched this entire process more and picked a more reliable, professional, and upstanding business to work with. I know that, in my line of business, if this ever happened that we would get it right and ensure the client was taken care of. I truly wish this would have been a better experience. Adding more detail about the continued negative experience as of 10/15/18. You will see the date of my original post. Since then I had one last debt to get negotiated on a settlement. Wouldn't you think I would receive a call within a 6+ month period? Well, not one call, email, or any outreach about this last settlement. I even offered to negotiate with a one-time payoff thinking that would make it easier. I guess it's okay for a business to sit on their hands and wait until clients complain. It's amazing to me how this business can stay in business. Awful!!! 10/22/18 - Figuring now I will just provide updates here since I don't get return phone calls or emails. Was reassured that I would get a final settlement quote within 24 hours via email. It's now been a full week and I have received no communications. Very typical. 1/31/19 - And the issues continue. Trying to close out my program by getting remaining scheduled payments made because I have more than enough in my GCS account to complete those transactions. But, nope, that can't even get done. They record the conversation, say they will escalate to their supervisor (which they say every time... a canned response) but nothing happens. I guess it's so they can continue to get the monthly legal fee. You would think that after all of these problems I would be flagged by someone to "just get this done" but again, that doesn't happen either. Every single day I try and call they say there is high call volume so I sit waiting for the better part of an hour. This isn't just a one-time situation, it's every day. Most likely others complaining because the process is painful and not customer-friendly. All I get is lip service, no action. Spoke with a Manager, Whitney, and she reassured me that she would complete all my requests and make sure the program is closed out. Waiting to see if this happens.

needs monthly prompting and confirmation of completed tasks to settle accounts

My experience with Pioneer Law Firm is that they will under estimate the savings they can do to get you to sign. Here is my case $40562.00 in credit card debt they said they would save me $12260.00 however after their fees and TAXES YOU WILL HAVE TO PAY my total savings will be around $2000.00 not sure wait a minute I'm sure that if I know that ahead that I would have not done it for the YEARS of bad credit you will have. So take my advice even though my advice in finance is not always good BUT PLEASE don't go with Pioneer Law Firm.

This is a review about the lawfirm and not the customer service team who is helpful 99% of the time. I would never advise anyone to use this lawfirm. My experience has been less then rosy. So far i have been taken to court several times and had to settle one of my accounts outside of the designated agreed upon monthly payment schedule. Funny how even with paying that seperately I am still not going to be done any sooner than they originally calculated. Better yet, they called me today about a settlement offer to finish off the one I pay on my own, who no longer will let me call in and pay on my own. They now require a 3 way call with a representative from this lawfirm. They gave me 2 options, 1 I could call and make payments on my own for the next 12 months or 2 I could make that payment amount along with an additional $50 a month for 11 months and they would make the payment for me. How does that work? Then on top of that they told me I owe $10,000.00 more than I should on that one account. Icannot stress RUN! Enough. If i could do over i would try to negotiate on my own.