Very helpful with resolving my issue.
Very helpful with resolving my issue.
By Adam H.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
771 reviews
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Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
771 approved reviews, newest moderated first
Very helpful with resolving my issue.
By Adam H.
Great customer support. We've had the phones for a year now and it's comforting to know our kids are much less likely to view/experience the things we feel they aren't ready for.
By Jeff S.
Was able to help me solve my problem. Thank you!
By Josh
Tony fixed my problem fast and was super friendly!
By Katrina
Tony, was helpful and provided prompt service. He answered all my questions quickly and thoroughly! This is our second phone & plan though Pinwheel! LOVE this company!
By lisa I.
The support staff on the live chat was very helpful and when the chat dropped it easily reconnected to the same staff.
By Joe G.
Chen was awesome. I had a broken phone that needed replacement. She took my order, placed it with my card on file and had me all taken care of in about 10 minutes. I even got disconnected with her at one point and panicked thinking I would have to start over with someone new, but I told the new person I NEED CHEN and she passed me right back to her. This is what customer service should look like. 5 starts Chen, and 5 stars for Pinwheel customer service
By Happy Customer for over a Y.
I have been using Pinwheel phones for a couple of years. I reached out today for assistance and, as always, the company is extremely responsive and helpful!
By Jenni