Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
116 reviews
Pinnacle Foundation RepairSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a business founded by a 3rd generation foundation repair expert from 60 years of family legacy in the industry. With over 20 years professional experience of his own, the founder of Pinnacle Foundation repair looks at multiple variables before determining whether foundation repairs are needed, and what customized plan is recommended; if any at all. The Dallas-Fort Worth Metroplex has varying types of soil formations, which can require different systems based on the density of the soils, as well as the structure type in question.We pride ourselves not only on our extensive industry knowledge, but also our focus on providing the best customer service in the industry.
Pinnacle Foundation Repair (pinnaclefoundationrepair.com) has 116 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
116 approved reviews, newest moderated first
From start to finish Pinnacle team members and crew did a very good job of walking us through this process and explaining the entire job and recommendations. Completely satisfied. Thanks to Victor (site mgr and crew) for a job well done.
By Raymond F.
These guys understand it’s not fun to spend money on a foundation… But they made the process easy to understand, and helped me not only with cost savings - but also with thinking through strategy to stabilize the house in the least invasive way. I’ve used them on multiple projects… I highly recommend these guys!
By Steven H.
I called Pinnacle b/c I was concerned I had foundation issues. Buckling tile and a few small cracks made me fear the worst. But I was pleasantly surprised to find that Jason Cunningham with Pinnacle Foundation Repair told me that we were within tolerance. It is refreshing to find a company and people that are honest and genuinely care for their customers. I am grateful that I didn't have to use them, but I know who I'll call if I ever need foundation work in the future!
By Mark L.
Heather was excellent to work with. Very efficient & easy to work with. Helped give my clients a peace of mind when it came to how the foundation of their home was preforming. Highly recommend. I had a great experience
By Ash M.
Grant was extremely punctual, professional, and even early! Even though we found out it wasnt the foundation that was the problem. He helped us by pointing out the faults in the irrigation. Thank you for sending out your best!!
By Dan N.
I recently gave Pinnacle five stars for their service, so I now give them one star with some ambivalence. Before they "earned" my business, Pinnacle's personnel were courteous and professional. But after they got paid, they pretty much forgot we existed. To be sure, this is a pattern with most service providers. They'll do anything to get your business; after they do, their level of service collapses. I had a sinkhole appear around one of the pillars they installed. After reporting it twice, I am still waiting for someone to respond. I had to go ahead and fix it myself. I could not wait forever. I am highly disappointed more than anything else because I thought I had finally found a company that was reliable and responsive. But it was too good to be true. I recommend that Pinnacle improve its after-service quality and be as reliable and professional as possible after getting paid. I hope they read this and respond with a legitimate justification for their behavior. Thanks! Pinnacle promptly responded to the above review, and after speaking with the general manager on the phone, they recognized their mistake. I was satisfied with their honest desire to make things right. But explained that they can do that best by being responsive to future customers needing help after the service. I think this was a great learning experience for both of us. I changed the review to reflect Pinnacle's honest desire to improve. Thanks!
By j M.
Did My wife and I are first time home buyers and while we fell in love with a home in Carrollton, it was in need of significant foundation repair. We received multiple bids from our agent and broker, but we first thought of Pinnacle because they also completely redid the foundation at my in-laws house in Brookhaven. We called Pinnacle and were quickly paired with Jacob who came out to the house to measure. He gave me the good, bad, and ugly and was very clear in not only explaining the issues, but also articulating Pinnacles method for repair from an engineering perspective. We got the house under contract and insisted to use Pinnacle to repair the foundation. The seller agreed, and Pinnacle did the work last week, the process took about 2-3 days. Jacob even came out a few days later and walked the property with me again. Furthermore, he even noticed an area that was still needing some work and offered a very generous solution. The whole process from start to finish with Pinnacle has been awesome. They are honest, knowledgeable of their craft, and effective at their work. It is worth noting in my profession I work with many top DFW contractors and Pinnacle has been great. We will be sure to use Pinnacle for any foundation needs moving forward, and we will be sure to recommend them to all our friends who are beginning their home buying process here in North Dallas.
By Logan B.
Jacob E. and the team were Steller Performance! I researched and received estimates from several foundation repair companies. The communications, professionalism and trustworthiness put Pinnacle beyond 5 stars.
By Robert
