Pingo.comReviews of pingo.com

Pingo Complaint On Oct 21, 2009, I signed up for Pingo service under the ad banner of Start Calling for Free Now! Take 2 minutes to Sign Up $5 bonus* on $10 sign up $10 bonus* on $20 sign up They got my personal info, including my credit card number along with an order for $20.00 calling card. I have not been able to use this service, and the company has refused to honor this offer advertised on their website. Tomorrow I will make the journey to a branch of my bank here in Brazil to dispute any charges from this company. As far as I can see, this is nothing but a hoax and a ripoff of credit card numbers.

It been well over 15days since I signed up for calling card service & my $20 which has been charged to my credit card has not been applied to my account yet. More over I've been just given $5 as sign-up bonus instead of $10. I've mailed the customer support several times but no reply. I'm going to take strict actions against this as its of no use. People please be aware & stay away for it. They will just rip your card off & you'll get nothing. Its my second review here. This thing is a useless crap. For the customer service that replies here. Please refund my money back to my credit card. I need my money back or I'm going to file a case against this company. FOr your information last four digits of my ac no is 8008. Please refund my money.

First off, let me state that I am a certified ISO 9000, CQA Auditor and have been performing quality audits of companies for well over 10 years. This is the worst service I have ever encountered. We received an e-mail that stated that for the month of September we would receive a $5 credit for every $10 we spent to recharge our account. We paid the money but the credit never came. When I called customer service to make an inquiry I came across a very rude agent who had to ask me multiple times to repeat my information (language barrier). He then told me that it was my word against theirs and that they were not required to apply the credit unless we could send them a copy of the e-mail. I asked him if the e-mail was sent to all customers. He said yes. I then asked why we had to provide to them an e-mail that was sent to everyone? I asked if he could see the transaction of the re-charge. He said yes. I then said, "if the transaction occurred in the time period listed on the promotion, why was the promotion not automatically applied? He said it is suppose to automatically apply but that our account may not have been eligible. Scratching my head I decided to bite, "ok, why is it not eligible?" He said, I dont know, you will have to send us the e-mail to be sure. Does that make any sense at all? I then asked to speak to a supervisor. He told me that a supervisor was not available but he was the lead. He then began to berate me and speak over me. I told him I was the customer and he needed to listen to what I had to say and address my concerns, not speak down to me as if I were a criminal. Understanding I was getting nowhere I decided to hang up and try another agent. Interestingly enough, each of five times I called back I got the same agent answering the phone. There was a delay each time while I was on hold but the probability of getting the same agent each time should not be this high for a company with more than 2 agents. My advice, stay away from this company. They are skimming

I've had a PINGO account for a few years now. All of a sudden the toll-free access numbers for the US and UK aren't working. I've had to pay double for calls and at this point am just trying to use up my balance so I never have to use the account again.

I posted my review here and must compliment Pingo. They do a much better job replying to complaints on this site then they do to complaints sent to them by paying customers. To rebut your claims, I have tried the service from St. Petersburg, Kazan, and Samara...as well as other cities not listed by you on this site. You DO NOT MENTION THIS ON YOUR SITE WHERE YOU SELLL YOUR SERVICE TO THE PUBLIC and this is lot right. Stick a note up there that states "limited to certain cities or areas". I don't know what the problem is and I am fairly uninterested after months of waiting. Is it so difficult to correct the problem or stop trying to sell a service to the public that does not exist? Really, Pingo is not a bad company and I have had great luck calling from the U.S. but I must agree that the term customer service does not exist in this company and this causes me to question the ethics of a company that behaves in this manner.

Pingo's customer service is so pathetic and irresponsible. I had recharged my pingo account recently for $20 but my account did NOT get recharged. I had contacted Pingo customer service regarding this. The customer service Agent said my payment shows pending so he will have billing department to look at it. But NO response from Pingo even after 5 days. I had sent couple of follow up emails but No response/reply. Finally, I went ahead and disputed the transaction. The same day evening, I tired logging into Pingo but I was getting Invalid Account message. Looks like they removed my account. This is NOT AT ALL ACCEPTABLE My Kind advise, DO NOT GO FOR PINGO since you have other good calling card providers in the market.

I have been a loyal Pingo customer since October 2008. I spend anywhere from $50 to $100 per month!!!! But their service is ZERO! As of August, everytime I charge my account, they only credit my account $5 and say I'm in verification proces and anfter 3-4 days they would put the rest of the money on my account. And this has been going on at least 5 times! And the stupidest part is every time, i receive an email saying that i have been approved and my account will never undergo the review process, but it never fails. When I called in, I was told that instead of recharging for $10 each time, I should recharge for $25...OMG!!! Since when does a company dictate how much you can purchase? If they were smart, they would reealize the frequency at which I recharge and just strive to keep such a cash cow! I am done with them! Beware of PINGO!! The rates are not worth the headaches!

I have been a Pingo customer since January 2009, and for seven months I've suffered their bad services. Extremely rare were the moments when a call through their 'softphone' (internet phone) went through without major problems - and even when they did, the sound quality was always bad (on both ends). On most days, calling through Pingo was a chore, dialing the number dozens of times over 10-20 minutes until the call finally went through. And don't expect any help from their customer service, whether you contact them via phone or e-mail.