They weren't exactly what I was looking…
They weren't exactly what I was looking for, but they will work. Delivery turn around was awesome.
By A C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
165 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pilots HQ is listed under Air & Water Transport.
Pilots HQ (pilotshq.com) has 165 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
165 approved reviews, newest moderated first
They weren't exactly what I was looking for, but they will work. Delivery turn around was awesome.
By A C.
My kids flight instructor said it was a very nice package for the price. Thanks
By Russ M.
Great Product at a Great Price and Fast Shipping and Delivery. AAA+
By Ed F.
The jacket was very nice. I believe our boss will love it!!
By Sherri Lyn M.
Timely delivery and product as expected.
By michael G.
Very good experience! Will buy from here again
By David
fast shipping
By Kevin R.
I feel I must elaborate a bit. My experience is mixed. Pilot Headquarters itself was excellent in every way. The product, leaves a lot to be desired. I used to enjoy these balsa gliders a lot when I was young. We used to buy them for $.10 at the corner store. Today, the prices are ridiculous, but I wanted to pass the experience on to a grandson who loves planes. The manufacturer, Paul T. Guillow, has cheapened the quality considerably, compared to years ago. So much so, that they are almost unflyable as sold. Having much knowledge of model and full size aircraft, I was able to effect the necessary, and most basic modifications needed in order for the planes to fly. It was very obvious that cost cutting over the years, made the product almost useless. My next issue was the U.S. Postal Service. The tracking had the package sitting at its initial terminal location for a week and a half. Had I not called Pilot Headquarters, it probably would still be sitting there. They ran an inquiry, which got things moving. Good company to deal with, will not recommend the product, and USPS had better get their act together!
By William T.