Pilot Freight ServicesReviews of pilotdelivers.com

I would give a negative star if I could. This is the worst service I’ve ever had to experience. My package was never delivered to my house on the scheduled delivery day. I went online to have it rescheduled. They sent a confirmation that it would be delivered between 10-6 that day , I was signed up for text alerts. No one ever came by no one ever called, texted , emailed..nothing. Waste of another day waiting for my package which is crib for my expected baby. I have called and sat on hold For over an hour only to have the call end an no one ever answering. I have emailed multiple times and never received a response. Do not use this service.

Don't deserve even a star only put it to on to write this. RUBBISH Amazon STOP USING THEM! AMAZON DON'T HAVE ANYTHING CONNECTED TO THEM. It is a shame that some Amazon companies use this company as they put Amazon to shame. Had no choice but for PILOT to deliver bit never came and this is NOT I repeat NOT Amazons fault. But they should not be used or trusted. No delivery for 5 days no chance of getting through Amazon just keep me in a loop when I contact them as they aren't delivering.

Beyond frustrated! I had a scheduled delivery for February 15th 2021 and still waiting for it (March 4th). I cannot get them to answer the email I sent to find my dishwasher. I can't get anyone to answer the phones (on hold 18 minutes yesterday, 30 minutes today). I can't reschedule a delivery on their website because it doesn't allow me to see the calendar. I am frankly puzzled how they stay in business? Customer service seems to be nonexistent with Pilot!

Customer service??????? I would really like to know how they stay in business? You can't reach anyone for anything. Unbelievable!

Writing this as I await a return phone call from their customer service line (don't really expect to get one, after reading these reviews). Pilot has now missed two scheduled delivery appointment windows, one two days ago that *they* scheduled, and one today that I re-scheduled after they missed the first one. Tracking indicates the item arrived yesterday to their terminal in a town about 15 minutes from my house. Useless.

Pilots tracking information said my product was in state on January 11th. The tracking also said that it would be delivered January 12th. I needed to be home to receive delivery so I stayed home all day on the 12th, and the 13th when delivery didn’t come on the 12th. When I received no delivery or updated tracking, I tried to contact Pilot and could not reach anyone. Finally on the 14th, after not being able to get ahold of anyone from Pilot, I contacted the company I ordered from and they told me I needed to go to Pilots website and schedule a delivery date. I did. I accidentally scheduled two delivery dates of January 18th and 19th because I didn’t know if the first date scheduled. I did end up getting two email confirmations for both delivery days. So I stayed home both days, and again received no delivery. After I was unable to reach anyone at Pilot, I again contacted the company I ordered from and they gave me a local number to call Pilot and I was finally able to speak with someone regarding my delivery! I explained that I hadn’t received delivery and was told that “no matter how many times I schedule a delivery it will not be delivered to me by Pilot because they don’t deliver to my area.” I had to wait to hear from a local company that they were transferring my packages to. No apologies for miscommunication, or the lack there of. So I wait... When I haven’t heard anything from anyone concerning my shipment a week later, I call Pilot again. They said this other company has my packages and I can call them to see what’s going on. So I do. Other company says they don’t have all the packages (4 in total) so they won’t be delivering until Pilot delivers all 4 packages to them. I call Pilot again. Pilot says yes, they do have all the packages. Other company says No, they don’t. Long story short... It is now February 17th, and I am still getting the run around. I have heard multiple stories and explanations. Bottom line, this shipment has been in state for over 5 weeks, and I STILL do not have a delivery day scheduled. I have been patient, calm, and polite. I have thanked everyone I’ve spoken with for their help. I am VERY DISAPPOINTED in this company. I have been so very excited to receive this shipment and 5 weeks later, I am still trying to get a delivery date. UPDATE 2/19/21 Received my shipment early this morning! I was so pleased, until I opened it. Damaged. And not just a little. It was obviously done during shipping.

Excellent delivery from the Raleigh location. Dryer ordered from IL and was delivered to eastern NC on time, with emails and phone call communication all the way through the process. We were contacted with a half hour lead time and the delivery team delivered the dryer into the workshop, professionally and friendly. This is the second delivery we had to our new home, with Pilot, and we highly recommend this service.

Terrible shipping company with zero communication and useless tracking site. Item said it was scheduled for delivery on the 5th. Tracking showed no update from the 3rd to the 11th when it arrived in town at 11AM. Its the end of the day on the 12th and there are no updates in their tracking and no scheduled delivery. I would have expected better service from a company providing services to a Major computer company. I have tried to call 3 times to get information and could not sit on hold for more than 15 minutes. Also emailed for information with no response for over 5 days. I would not recommend Pilot to anyone unless they dont care if they get their items