PillPackReviews of pillpack.com

between phone calls at 6am,missing pills from packs, customer service reps unable to spell my name or my doctor's or my prescription correctly, I just can't with these guys anymore. I don't even think they're sending me real medication.

If I could give this zero Stars I would. I would not recommend pillpack to anyone. I waited for 2 weeks to have my pillpack delivered , and every day they would tell me it would be another day. I started to run out of my medications, so I had to have them send my prescriptions to a local pharmacy. They transferred all of my prescriptions except for one which is a controlled substance I used for sleep. They refuse to give me my prescription, and I'm not sure what they are using my medication for but they have kept my medication. Don't trust them!!!

We started using PillPack about 10 months ago for our daughter's prescriptions. She takes everything in her pack at the same time each day. The experience was fantastic. Having her medicine come to our door was so convenient. After about 3 or 4 months I signed up and moved my meds over to PillPack that's where my experience took a turn for the worse. I expected a bit of trouble when they moved my medicine from CVS to PillPack as CVS has implemented a new labeling / prescription system and arbitrarily decided I took all of my medication in the morning. I don't with the exception of two medications my Dr. recommeded I take in the morning I take everything at night. I have our whole house on the same schedule morning meds at 7:30 am evening meds at 8:00 pm. I spoke with PillPack explained how I wanted my meds packaged and received meds packaged to be taken 4 times a day. I emailed PillPack and explained that this isn't how I take my medicine and I will miss meds if they package them this way. I take a daily med to prevent migraines that does horrid things to my memory. PillPack customer service assured me that this would be no problem and it would be fixed on my next shipment! Fantastic! My next shipment comes with medicine packaged to take 3 times a day. -_- I call PillPack and ask them again to package my medicine for 7:30 am and 8:00 pm. I've already spent a month forgetting to take meds at least twice a week because of the previous months packaging. If the pharmacist needs to pack it for some other times I don't care but I need my meds to only be in there for two times a day. I know it sounds stupid but I will forget to take meds. They assure me on the phone that it will be taken care of for next months shipment! Great, it must have just been a communication problem! My next shipment comes in the same way. Now I'm upset. I email them and "Ben" from customer service responds blaming my doctors office for PillPacks inability to package medication as requested. I would happily believe that if I wasn't a "trust but verify" person. So I check ALL of my meds instructions. "Take 1 pill daily in the morning" "Take 1 pill twice daily" "Take 1 pill once a day." "Take 1 pill once a day." Hmm no times on these just "twice daily" "in the morning" "once a day". Pillpack blamed my doctors office for being unable to follow directions. I asked them to package my pills properly for the next shipment. My shipment comes and it's wrong, again, and now I'm angry, frustrated and wanting to yell at someone. I repackage my meds after writing "Packaged Incorrectly" "Wrong" all over the packages and the box and I ship that back to PillPack. Then I call them and tell them it's on it's way back because they can't follow directions. I follow up with an email after USPS tracking shows it's been received there. PillPack calls me because surprisingly they received all my meds back and they need to verify my information. I call back, forget to write down the reps name, and after being on the phone for far far far too long this is what shakes out. 1. They will get around to refunding my bank account in 5-7 business days. 2. They'll get in touch with my insurance company to reverse the claim. 3. They're destroying the meds and aren't going to repackage them correctly because I don't have refills on anything (? my insurance claim paperwork is showing plenty of refills left but you do you boo) so my doctor needs to send new prescriptions. 4. The pharmacist still isn't promising they are capable of packaing meds for 7:30 am and 8:00 pm like I need them to. I recap all that ridiculousness for them just to verify that I'm not misunderstanding and then end up hanging up on their rep because it's that or start screaming and really it's not that poor girls fault that the company is being awful and multiple people are making just getting my meds so I can take them properly difficult. After getting off the phone with PillPack I hit my Dr. up and had all new scripts for all of my meds sent to a local pharmacy who does bubble packs. They won't package my Vit D3 or my OTC zantac in my bubbles without a prescription but I have so few cares left to give at this point I will just take my chances on remembering to actually take them. Then I called Highmark and spoke to Raeann and I apologized from the start becuase I'm having the most frustrating of times with this. Not only did she make a bunch of phone calls to get the reversal done today so I'm not paying retail for my meds for this month she also called the new pharmacy for me and gave them authorization numbers. Huge shoutout to Highmark for their staff they might mess my billing up 90% of the time on our kids stuff but their customer service is on point. All in all if you're on meds that only need to be taken once a day PillPack is convenient it comes to your door, it's in nice neat little packs. The plastic can rip places other than the perforations but that's just what it is. I wouldn't use them if your meds are more complicated than that because their very cheerful customer service team is not going to be able to fix anything for you. ---Update 8/15/2019--- I received a text a few days ago the PillPack.com had gotten refills from my doctor's office. This was odd as I'd thought I made it pretty clear I was going to be using a local pharmacy. So I contacted them, again, and asked them to please cancel my account advising them that they are not the right fit for me as a pharmacy. I suppose I'll find out at the end of August if it's a race to see who fills my meds first and gets paid by the insurance company or if they've actually, finally, listened to me at least once.

I began the process for PillPack by setting up an account. I then entered my prescriptions, insurance info, pharmacy name and credit card info. I received an email stating my account was processing. At this time 2 of my 4 prescriptions had been filled and were waiting for me to pick up at my local pharmacy. (Text messages had been sent to inform me of RX ready for pickup). 2 days later I proceeded to my pharmacy to pick up my 2 Rx. After standing in line for 20 minutes I was told that I had no RX to pickup or any on file. I then called PillPack and was informed that they had transferred all of my RX, even the 2 that were on the shelf ready to pickup. Email from PillPack stated that I could continue to fill my RX at my current pharmacy until account verification. After a phone call to PillPack there was no explanation for the reasoning of taking medications that was filled and ready for pickup or lack of communication telling me so. I had not received any new notification from PillPack regarding the status of my account. Canceled the account before it even started.

What a terrible company. Every single month there is a new error with my meds, and this could be life-threatening for some people! Some times pills are missing from the packets. Other times they've sent me drugs I've informed them I'm no longer taking. But they won't read the notes to see that I'm no longer taking it. Worse, they are in the packs and I accidentally take them, which could be harmful. The notes tell the representatives not to call me until 1 because I suffer from migraines in the mornings. Of course they never bother to read the notes! I recently received a shipment with the name brand drug that I have to take replaced with a generic. I am allergic to the generic and have severe symptoms when taking it. I was outraged. The notes specify at least a dozen times that I cannot take the generic and to never give me anything but the name brand, so they should have known to contact me when a new doctor made the change. THEY NEVER READ THE NOTES! And that is very, very dangerous. After working with a pharmacist over the course of a couple of days, she guaranteed it would never happen again, as she was listing it as a drug allergy. And then what happens? The very next day I'm getting a call from a representative (at 10am) and being told they can't get that drug but will be happy to give me the generic (I'm allergic to). HE DIDN'T READ THE NOTES! Today I get another call at 10 am and I said, "The notes say not to call me until after 1. Please read the notes before you call me" and hung up. Do not use this pharmacy if you have life-threatening illnesses. I am absolutely certain they are eventually going to kill someone by making these brainless, careless and senseless mistakes. As bad as Walgreens was- they never endangered my health or safety in all the decades I've been with them. The only positives are the convenience of the pill packs (if you can ever get just one order correct). And the very professional, courteous, and helpful manner that every, single person I've dealt with has shown me. They take your ranting in stride. Believe me, they probably have a LOT of experience with angry customers. 4/13/19 I just received a call from a rep before 1, who couldn't pronounce Glucophage, even after I said it 4 times. She says they can't get it and suggests the drug I'm allergic to! These people are going to kill someone! A pharmacist named Amy came on the phone and talked to me, saying that they saw my review and wonders if I want to find a different pharmacy. It was like they were trying to intimidate or guilt trip me to remove it. She repeatedly excuses the reps for suggesting they fill a drug I'm allergic to because "they aren't trained." They aren't trained to read notes? They aren't trained to see "Drug allergy?" I told her I don't care if it's the janitor. If they are dealing with customers and their meds - THEY NEED TO READ NOTES! I'm shocked and horrified. If you have had a bad experience with this pharmacy, as so many have, please Google the Board of Pharmacy in your state and file an online complaint to have this investigated. You should also file a complaint with the BBB. Make sure you write reviews on all available sites reviewing this company, which you can find by Googling "Pillpack Reviews". You may be saving someone's life! I have multiple learning disabilities and I thank God that I'm able to function enough to confront these things and say what is wrong. There are many disabled and elderly people who are not cognizant enough to catch these things, or speak for themselves. You have got to be their voice. Your terrible experience with this company needs to be investigated by the proper regulatory agencies.

Charging full prices for generic medicine