Pillows.comReviews of pillows.com

Response from Pillows.com· Jan 13, 2025

Hi! Thank you for your review of the JS Fiber Hollofil II Pillow | Medium Support. Sorry it did not met your needs. I see you placed a free shipping return with money back already. If you need a softer pillow, I suggest our top selling Indulgence pillow. It has over 60 5-star reviews -https://pillows.com/products/indulgence-isotonic-pillow?variant=42056128397488 Best, Pillows.com

Response from Pillows.com· Jan 13, 2025

Hi Alberta, Thank you for taking the time to share your review. It appears that you haven’t yet contacted our customer service team at [email protected], which is the best way to receive assistance with processing a return or exchange. Alternatively, you can set up a return on your own by visiting our Returns Portal: https://pillows.com/apps/redo/returns-portal/login. If you have any further questions or need additional assistance, please don’t hesitate to email us at [email protected] or call us directly at 1-800-720-6973. Best regards, The Pillows.com Team

Response from Pillows.com· Nov 25, 2024

Hi Leon, Thank you for your review. After thoroughly checking our records, we can confirm that no order was placed with Pillows.com using your name or email address. Additionally, the order number you provided does not match any orders in our system. We have also reviewed our customer service emails and found no correspondence from you. It appears this review was mistakenly submitted for Pillows.com. We kindly request that you remove or update the review to reflect the correct business. If you have any questions or concerns, feel free to reach out to us at [email protected] Thank you for your prompt attention to this matter. Best regards,