Pillow PetsReviews of pillowpets.com

Terrible retailer and essentially a scam. Item never arrived and despite weeks of follow up over email, phone and social media, received no response. Will file complaint with the BBB. Do not order from them.

I have been trying to return a product from Pillow Pets for 3 weeks. I have emailed the return address 5 times and customer service once. I tried calling CJ Products which apparently own this company. All of the phone mail boxes are "full". So think twice about buying from this company.

This company is a JOKE!! DO NOT BUY FROM THEM! IF you have a problem they will not respond! I've contacted them 10 times via their website & listed emails with ZERO response!

They took my money but I never received my order. I contacted them multiple times and they responded over a month later when I disputed charges with my bank.

The pillow pets customer service line's mailbow is still full with no one answering either email or phonecalls... they of course immediately took the money from my account but never sent the pillow pet out or even will cooperate with banks to dispute the charge. Don't order from this company.

very rude and incompetent employees customer service never responds every last single one 800 number the mailbox is full nobody ever answers quality control is crap now they ship their product in a 12 x 4 box completely vacuum sealed so the product is squished and ruined before you even get it and then when you open up the packaging they tell you it’s no longer qualifying for a refund because it’s not unopened material so don’t open your package they try not to let you return it but here’s what you need to do people file a dispute on your credit card never buy anything online with your bank account money use your credit card or PayPal so you have buyer protection all of these corporations are crap sending out crap products lining the pockets of the shareholders and the executives while the rest of us are suffering don’t let them get away with it!!!

I received a photo lamp of my deceased pet. Cost me $77 New Zealand dollars with shipping approx. It arrived yesterday with a sticky label on it (where the photo is) stating to remove the protective film. There was no protective film. On communicating this to the company they just said "remove the sticky label". Removing sticky labels at the best of times is problematic but I tried. I ended up with a mess to say the least. I communicated with the company that sadly I would have no option but to return the lamp and to please confirm their Returns Process. Today I received an email that told me what to do. "You can just tear it off. If there is still some residue, you can take the board out and clean it, and if there is still some stickiness, you can use adhesive tape to stick it lightly." No info about me returning the item as I had requested. So today I persisted and managed to get most of the label off, it is still sticky, there is residue, and has left an imprint over the photo of my cat where the label was. I won't waste my time communicating this info to them because the company staff member has failed to listen to me. One further thing to note for those considering buying this product. This lamp does appear to have to be connected to a USB device all the time to light up. I did think it would only need to be connected to a USB device to recharge it. Doesn't appear to be the case. I don't rate this product, I don't rate their staff's communication style. I certainly did not feel heard. A disappointed customer. Diane Pukekohe, Auckland, New Zealand

I placed an order for 2 pillow pets on March 22nd. About a week later, I received only 1 item even though they informed me they shipped together. On April 3rd, I tried calling their customer service phone number but no one would answer and all 3 extensions voice-mail boxes were full so I couldn't leave a message; so then I reached out to customer service through their online messaging, letting them know I didn't receive the item and needed them to ship it as soon as possible. Their FAQ's say it takes them 24-48 to respond to messages and emails. So I waited for a response, and never got one. I messaged them again on April 5th, no response. Again on April 9th, still no response. I also emailed them on April 9th, no response. Then emailed again on April 12th. I even messaged them on Facebook and only got a response from their auto reply bot but never heard back on there either. I finally get an email on April 14th and all they said back was "Which item did you not receive" no apology, no urgency, no care that they ignored me for weeks. I emailed them back the same day and again back to radio silence. 5 days later, on April 19th, they finally responded with "will have warehouse ship again" I asked for the tracking number to ensure they actually sent it, and straight back to radio silence. This is all while calling them multiple times through out the month as well, always with no one answering no matter what time you call, and their voice-mails all consistently full. I emailed and messaged them again today but at this point I have no idea what to do. They just stole my money and continue to ignore me. It's now been over a month and I have only received 2 very short unapologetic emails with no help. This company is scamming people, stealing their money and completely ignoring their customers. No one should ever buy from Pillow Pets or any other CJ Products business.