Beware of $1,600 Auto-Renewals, But Customer Support Eventually Helped
A new company that conveniently does no refunds on auto subscriptions of $1600. Something doesn't feel right. I signed up for the free trial because I wanted to try some of the features and see how much value an all in one platform could offer. After a few days of saving some of the suppliers and initiating conversations, I quickly noticed that I didn't need all features so I changed my plan to the $9.99 monthly plan assuming if I have 1 plan, other plans would shift to this price. Not at all. When this happened, I reached out to their customer support team for help. In response, they sent me in an automatic email responses telling me that I cannot get a refund for the charge that I cancelled prior to resubscribing. When I was finally able to get a hold of a person, they proceeded to tell me no refunds period despite the mistake being from an issue on their end. On top of this, I spoke with my friend about this and she tried it as well since I had mentioned that I was trying it. She started a free trial but had left it without inputting any information as she planned to set it up in a week. She got a whopping $1600+ charge after the free trial. Since I recommended it to her, I decided to email customer support for her. Same responses I received. I was eager to get a refund as she was not in the best financial situation. With all of that share with the customer support, they said no refund. With all the same stories echoing, this business seems to be taking all the money it can get. I've never seen a software company like this. My boyfriend is a senior software engineer and has shared that most software businesses are free or charge a small fee to start in order to drive innovation. This is not that. It seems there are other positive experiences so this may be a valuable tool however with this much risk of how they are handling situations with customers, I would recommend another tool. Update: The customer support team reached out to schedule a call and was really helpful in working something out. If you've had a negative experience, I'd recommend talking to someone on their team to help resolve it! Best of luck!
By Valerie
Response from Pietra· Aug 5, 2025
Updated Response – August 19, 2025 Hi Valerie, Thank you for updating your review — we’re really glad we had the opportunity to connect and work toward a resolution. We know how important trust and transparency are, especially when it comes to billing, and we appreciate you giving our support team the chance to make things right. We’re committed to improving every day, and feedback like yours helps us do just that. For anyone reading: if you’ve had a confusing or frustrating experience, we encourage you to reach out directly to [email protected] — our team is here to help. Wishing you all the best, — The Pietra Team