Great service. But item was missing an attachment
Great service
By Jill S.
Response from PicturesOnGold.com· Mar 30, 2023
Thank you for your kind review! Please be sure to call our friendly team to have the attachment sent right out to you.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
616 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laser photo engraved and personalized jewelry for every occasion!
PicturesOnGold.com (picturesongold.com) has 616 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
616 approved reviews, newest moderated first
Great service
By Jill S.
Response from PicturesOnGold.com· Mar 30, 2023
Thank you for your kind review! Please be sure to call our friendly team to have the attachment sent right out to you.
went smoothly
By Jena M.
Response from PicturesOnGold.com· Mar 28, 2023
Thank you for your feedback it means a lot to us!
Fast * Easy to use this site.
By Donna W.
Response from PicturesOnGold.com· Mar 28, 2023
Thank you so much for your kind review!
We are very happy to know about your quick turn-around service, free shipping with a $75 order, and the many ways you can customize the medal we bought. We plan to come back to PicturesOnGold the next time we need one of your items.
By Diane M.
Response from PicturesOnGold.com· Mar 23, 2023
Thank you so much for your amazing feedback it means so much to us!
Terrible customer service. Bought an expensive 14k gold locket with necklace for my mother inlaws birthday of her deceased parents. Locket came damaged. Company refused to work with me about finding a solution. I would not suggest you order anything from them. I told them I would write a bad review about their service and they did not care. BUYERS BEBWARE!
By Anonymous
Response from PicturesOnGold.com· Mar 21, 2023
We are so very sorry for your mother in laws loss of both her parents. We are a family owned business for over 25 years and would never want our customers upset or unhappy. We strive for our customers to have a 5 star experience with us. We absolutely would work with you in fixing any issues on your order received. Please call our team at 877-703-1143 to have any misunderstandings cleared up.
Quick turnaround and excellent photo placement on object chosen
By Sandy N.
Response from PicturesOnGold.com· Mar 21, 2023
Thank you for your kind review it means a lot to us!
It would help if we could format how the message was going to appear on the accompanying card. The present system ignores returns
By Jim
Response from PicturesOnGold.com· Mar 21, 2023
Thank you for your order and review. Please call our team to go over a return or card on your order. We would love to help you. 877-703-1143.
Very quick service and made exactly as ordered
By Colantuoni, E.
Response from PicturesOnGold.com· Mar 21, 2023
Thank you for your kind review it means a lot to us!