Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
616 reviews
PicturesOnGold.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laser photo engraved and personalized jewelry for every occasion!
PicturesOnGold.com (picturesongold.com) has 616 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
616 approved reviews, newest moderated first
I have bought 2 items from this company. A thumbprint necklace and a fire emblem necklace. I absolutely love both of them. I received both items in a very timely manner.
By D. Hope D.
Response from PicturesOnGold.com· Feb 18, 2025
Thank you so much for your feedback it means so much to us! We truly take pride in the work we do.
Worst, dishonest company I have ever dealt with. Run to a reputable website. I spoke with someone and asked about their return policy. She said 30 days from the time you receive the item. Did not like what was sent (actually ugly). When I called to start a return they said there was a 20% restocking fee. I have contacted my bank and furious with what I have to deal with. Do not even enter the website
By Patricia L.
Response from PicturesOnGold.com· Feb 18, 2025
Patricia we are so sorry you were unhappy with the item received. You can find our return policy on the website which will explains the products and the policy in returning them. We are happy to review other options with you for example a store credit or exchange. Please call and ask for Erica at 877-703-1143 Thank you.
The ordering process was excellent. I ordered my charms and they were shipped the same day and both were customized with birthstones. They were beautiful.
By Debbie S.
Response from PicturesOnGold.com· Feb 17, 2025
Thank you Debra. Let us know if we can help with anything else. We can customize the jewelry to your liking as well.
There was an error on the engraving. I sent back at your expense and it was fixed. Was very pleased.
By Maryann
Response from PicturesOnGold.com· Feb 16, 2025
Thank you for your 5-star review! We appreciate your support and are glad to hear you’re satisfied. We're also grateful for your feedback of how we handled the concern. Your feedback helps us improve, and we’re always here to provide the best experience. Looking forward to serving you again!
the editing was PERFECT!
By marla
Response from PicturesOnGold.com· Feb 16, 2025
Seeing your review make us very happy! We sincerely appreciate your support, and your satisfaction means the world to us. We look forward to serving you again!
They customized my jewelry the way i want it. Its awesome that my instruction was strictly followed. Thumbs 👍up to this shop I will surely order again☺️☺️
By Liza
Response from PicturesOnGold.com· Feb 16, 2025
Thanks for your wonderful feedback and We're so glad you’re happy with your purchase. Your support means a lot, and we look forward to serving you again!
Great customer service! They found a way to keep my dad’s memory alive through their fingerprint jewelry. I love it!
By Chele
Response from PicturesOnGold.com· Feb 16, 2025
We're thrilled to hear your review! Your satisfaction means the world to us, and we truly appreciate your support. We look forward to serving you again!
Had an amazing experience ordering with Pictures on Gold. Their website is very easy to use. I was able to upload a photo of what I wanted right on the website and it came out perfect. I would highly recommend ordering from Pictures on Gold!
By Stacy L.
Response from PicturesOnGold.com· Feb 15, 2025
Hi Stacy! Thank you for your amazing 5-star review! We're thrilled you had a great experience!
