PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

By far the worse company I have ever dealt with. Customer service reps are not well trained they never know the answer to anything. They have no ability to navigate their own system to give answers to a problem they are very slow wait time is long ask for a manager they say manager will call you back 3 days later no one calls. No one takes accountability they are very unprofessional and highly unreliable

Worst "service" I have ever experienced. I paid for a crib assembly through Buy Buy Baby. Scheduled a week in advance. They never showed up for their ridiculous 4 hour window and they just keep rescheduling or extending their window with no real explanations or anything more than "too bad". So far I've been "scheduled" three times and all were no shows; 16 hours of my time wasted so far with no end in site. So really they've just stolen my money (and time) and will not provide any service. I don't know how their business license hasn't been revoked but hopefully it will be soon before they scam too many others. Will be reporting to the Better Business Bureau and Federal Trade Commission.

Booked furniture assembly through BUY BUY BABY . Assembly was paid for and appt was created 7 days before desired date. You had 7 days to find a person in my area to assemble. Day of assembly, text sent re experiencing delays in my area. When they miss the window , notification comes up to reschedule. Only way to communicate is through online chat. Reassured it would happen by end of day. No show , book again next day- again no show- promised by end of day. Nope. Found a phone # to call. Spoke with receptive customer service who now book us for 48 hrs later - so we’ll see. 2 days wasted so far - not happy. We all understand there are challenges post-pandemic with finding workers, but this system can’t figure it out. We’ll see what happens. More to come on this review.

AWFUL experience trying to get my sofa delivered. I purchased from BigLots.com and was told that my item would be delivered on 3/23. When no one showed to deliver, I called to find out what was going on. They then rescheduled my delivery, and then did not show again. NOBODY reached out to let me know they wouldn't be coming, or why. I had to call and get to the right person each of the SIX TIMES they rescheduled my delivery. I rearranged my life and responsibilities to make sure I was there for the delivery time THEY gave me, and they failed to show up every time. I then tried canceling my order, and even that was an ordeal! I finally spoke with a Big Lots manager to get a refund on the sofa I purchased, and he helped me more in 10 minutes than any of the 10+ people I spoke with from PickUpNow. The only thing PickUpNow ever did was make excuse after excuse, have me on hold for 30 minutes at a time (and even ended the call before ever speaking with me), and make false promises as far as my delivery. I would not recommend these people to my worst enemy. Terrible customer service, no accountability, and I honestly do not understand how they are able to get away with running a business like this AND with false advertising. Their website claims same-day delivery, but that's a bold faced lie. Never, ever, ever again.

No show twice! Very unprofessional and unreliable. I place an order with biglots.com and chose my delivery time, I never heard anything that day of about time of delivery. Made multiple phone called and chat conversations and was reassured I was still on the schedule. Received a delivery missed notice, rescheduled and another no show, delivery missed. The biglots store I orders from ended up canceling my order because of all the no shows for pickup. Very inconvenient. Would never use this company again.

If I could give 0 stars I would. Paid for same day delivery. A week later we still don't have our items.

I scheduled days in advance. My appointment was 10-2. 2 pm they are still not here. I checked the store where my furniture is supposed to be picked up for delivery, it’s still there. I called their 800 number which tells you the wait time is over 2 minutes. I waited 30 minutes TWICE. Each time it sounds like it picks up but you are actually disconnected. I went to the website on the Chat and they told me if it doesn’t deliver by end of day they will reschedule. I cancelled my order for delivery. I’m not waiting all day for them to possibly do the same thing again the next day. Their communications are terrible! Don’t use them!!

I paid for a couch to be delivered 2/21/23. They promote themselves as same day delivery and this is false advertising bcz they don’t do same day delivery. It’s currently 2/24/23 yesterday I waited from 8-8pm for my delivery and it never arrived. I waited on the phone for 20min called back left a message.. i the. Called back and sat on hold for 50min. Hanna the gist service provider was rude and short and did not assist me in finding out anything about my order. I called at 8am I’m currently on hold 33min. They picked the phone up and sat it down so I’m currently listening to background noise so they don’t have to hear the call waiting on hold. No one’s replying it’s literally just a sitting phone to hold up the line. I’ve never experienced such blatant disrespect or lack of concern for a customer who paid to have their order delivered. She yawning in the background not helping customers just having me breathe on the phone. I’m waiting for them to hang up on me. Which will be of no surprise. This is the worst company to do business with. I will never in my life use there service after today.I hope this business comes to a end bcz they lack any reliability or professionalism.