PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

This is the worst company and I don't know why Home Goods, or Big Lots would partner with these incompetent people. No one know anything!!!! I paid $99 for Same Day Delivery…I paid for on Wednesday and it’s now 6:15 pm on Thursday and no delivery has been made yet. I am highly upset because the so-called customer care number is in a foreign land and they don’t know anything.

If I could leave them no stars I would! This company is a fraud! I paid for same day delivery and my delivery kept getting rescheduled for 7 days because they could not find a driver! So apparently no one works for this company! DO NOT USE THEM!

This company is by far the WORST for delivery, customer service very unprofessional. I had a delivery, item did not fit through door, the drivers left the item in the HALLWAY of my complex. Told me they had a delivery to do, would be right back to take the item back to store, that was 1:00pm. This is my ONLY day off, I sat for 5 1/2 hours waiting for them. I asked for compensation for my day waiting for incompetent drivers to get merchandise out of the hallway and my condo, the rate of 99.00 they charged me for delivery. They refused. Not even a " I'm sorry" I highly recommend anyone looking for a moving service, stay away from Pro movers!!!!!!! Shady, mon professional. I did some investigating, found out there werec5 complaints the week of my delivery, even breaking a sectional in half. I wouldn't give then any star. NOT deserving. Please do your homework, investigate, get reviews, ask around before using any company.

Very unprofessional. This company excepts jobs to deliver items, but does not have the manpower to actually complete the delivery. My couches were supposed to be delivered three days ago. And every day they keep rescheduling because they don’t have enough people to deliver. Why do you take our money? If you don’t have the manpower to deliver. I still have not received my couches.

I ordered next day delivery. Two days later, the delivery driver tells me another customer’s order got cancelled, so his drive would not be worth his time.l, and he would not be making my delivery. I was unable to cancel my order that day (Sunday)because the office was closed and cancellation was unavailable online or otherwise. My husband and I were without a mattress, and he was forced to sleep on an uncomfortable cot. Now, I am finally hearing back on Wednesday the 7th, and I was told my order would be cancelled, but if I wanted to continue with it, my mattress would come on the 11th. That is NINE DAYS after my “same-day” delivery. No apologies about my issues with the delivery driver or feedback on the situation. Ridiculous. I will not be using “Pickup” ever again. Very unprofessional and inconsiderate.

I ordered a sofa to be delivered “same day/next day” on June 1, 2023. Scheduled delivery for the next day and after PICKUP Delivery “pros” (I seriously question the “pros”) rescheduled my delivery 3 times in a 6 day period, the furniture place canceled my order because it was not picked up in a timely fashion. Received notification at 10 pm on 2 of the days that they were unable to locate a driver for my delivery. The 3rd time I was notified that my delivery was delayed, I again contacted via chat - because that was the only option available - and was told that they were searching for a driver. Because it was 6 days after the online purchase, the business canceled my order for non-pickup. Totally unprofessional and poor customer service. NO NOT USE!

Delivery. So I ordered this couch on Thursday and paid for delivery which was scheduled to be on this past Saturday between 8am-8pm. Was supposed to get a call on Friday to schedule a time for delivery, that never happened. I went ahead and planned to be home that whole day through the time period, since I had no idea when they would come or if they will even contact. So reached out to customer service at about 2pm that day, and was transferred to the delivery company which then said it would be deliverd tomorrow (Sunday the 21st) between 10-2pm. Another day where I just waited the time frame just in case they came, and just like the previous day there was no delivery and at this point that is crazy. You would think that when a person spends nearly $1000 on a couch. that the customer service would be great and that was not the case. This is probably the WORST CUSTOMER SERVICE that I have ever recieved when ordering furniture. It was almost like they didn't want to deliver and could care less about the customers time and lacking what they are supposed to be doing for their job. Now it's Monday, 5 days after ordering and no delivery nor update. It's crazy that when you pay the $100 for delivery online, and NOTHING has happened. I will make sure to never recommend Big Lots to anyone and will make sure that my story will be shared on all social media platforms, yelp, and whatever else I can find to leave customer feedback for.

Terrible communication. After waiting 2 days for same day delivery we picked up the item ourselves. Received a text from Roderick that he was coming to make the delivery, I explained to him we had picked it up already so it was no longer needed and to have a good day. He was short and rude back. Would never go through this service again