photomyne.comReviews of photomyne.com

Write a review Website

The Fair Hearing score

4.5/ 5

Excellent

442 reviews

photomyne.com4.5Excellent

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About photomyne.com

Photomyne is a leading innovator in photo digitization and preservation technology, dedicated to helping people rediscover, preserve, and share their most meaningful memories. Founded with the mission to bring the past into the digital age, Photomyne has developed powerful, easy-to-use mobile apps that allow users to scan, restore, and enhance printed photos, slides, and negatives directly from their smartphones.Our technology combines advanced artificial intelligence with an intuitive user experience, making it simple for anyone to turn physical photo collections into beautifully organized digital archives. With millions of downloads worldwide, Photomyne has helped families, history enthusiasts, and memory-keepers safeguard their treasured moments for future generations.We believe memories deserve more than to sit in boxes or albums - they deserve to be celebrated, shared, and preserved. That’s why we continuously invest in innovation, improving our scanning quality, restoration tools, and cloud backup solutions to ensure the highest standards of reliability and security.Customer satisfaction is at the heart of everything we do. Our support team works diligently to provide responsive, helpful service, and we value the feedback we receive from our global community. Every review helps us refine our products and enhance the experience we provide.At Photomyne, we are passionate about connecting people to their stories - one photo at a time.

photomyne.com (photomyne.com) has 442 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Website: photomyne.com
Category: Photography
Listed on The Fair Hearing: 2026

More in Photography

Write a review

Jul 14, 2026

Misleading Free Trial That Ended Early

I signed up for the 3-day free trial and immediately canceled it through my Apple Subscriptions so I wouldn’t forget and accidentally be charged for a full year’s subscription. Apple clearly showed that my free trial would remain active until 15th July. However, when I opened the Photomyne app on 13th July, I discovered my trial had already ended on 12th July - the same day I signed up. I contacted customer support and was told: “We would like to clarify that once a free trial is canceled, it becomes inactive and can no longer be used.” This is not made clear anywhere during the sign-up or cancellation process. If canceling immediately ends the trial, that should be stated clearly before users cancel. It’s also frustrating that Apple’s subscription settings indicated I had access until 15th July, yet the app ended my trial much earlier. Photomyne should either honour the advertised 3-day trial or ensure its policy is consistent with what Apple displays. Overall, this was a disappointing and misleading experience. I won’t be using the app again, and based on my experience, I wouldn’t recommend it.

By Nicole

Response from photomyne.com· Jul 15, 2026

We're truly sorry to hear about your experience, and we completely understand why this was so disappointing. We can appreciate how frustrating it must have been to cancel your trial expecting to continue using it until the date shown in your Apple subscription settings, only to find that your access had already ended. We never want our users to feel misled. While the information displayed in Apple's subscription settings is unfortunately outside of our control, we recognize that this can create confusion. We're already working on making our own messaging during the trial and cancellation process much clearer so users know exactly what to expect. Thank you for taking the time to share such detailed feedback. It helps us identify where we can improve the experience. We'd also be happy to take another look at your specific case if you reach out to us again at [email protected]. We truly appreciate your feedback and are sorry we fell short of your expectations.