PhotoBizReviews of photobiz.com

I've been using Photobiz for over 10 years now and I have had several issues over that time specifically having to do with poor quality control, management feature decisions and not actually listening to clients when they tell them their changes are heavily impacting workflow efficiency in a negative way. A perfect example of this, and the reason I am currently in the process of implementing a replacement is that they made a change that causes order receipt hyperlinks to expire after a week or two. We are constantly using those links to respond to our clients about what they ordered etc. and Photobiz's response to our concern was just to take the time and log in to your Photobiz account and navigate your orders and search for the client and then open their order. It is ridiculous and they could provide no solid reason for this change other than a vague hint of security. The only people that have the link are the customer and my studio. As a former Chief Technology Officer who's been in tech for more than 30 years, if there is something on their backend servers that make those links a potential risk, they should focus on fixing the issue and not taking away a key function for your entire client base and making it much for difficult and inefficient to conduct our business on a daily basis. This, along with many years of rolling out system updates during normal business hours because they apparently don't want their engineers to work after normal business hours to roll them out. We have had site outages and bugs introduced in the middle of the day. I have tried talking with customer support and management and they just don't seem to care. You can read other reviews from former employees that give more insight into why this happens.

Voor zo'n professioneel bedrijf met 'professionele' fotografen, is het dan toch wel jammer dat ze niet veel moeite gedaan hebben om een kind te doen lachen op een foto. Jammer dat er geen rekening of tijd genomen werd voor een leuke foto te nemen van onze kindjes tijdens de schoolfotograaf sessie ( en dat zou een herinnering moeten zijn aan het schooljaar), je werkt met kinderen die soms gewoon een andere inkijk nodig hebben. Beetje bandwerk, mis dan de kindvriendelijke aanpak awel voor het eerst dat we mogelijk geen foto gaan nemen tenzij we hem nog kunnen bewerken via externe programma.

I’ve never used PhotoBiz beyond the free trial, yet they’ve continued charging me $29 a month even after I cancelled twice — once in February 2024 and again in January 2025. Both times I had to call since online cancellation wasn’t an option, and both times I was told my account was cancelled. Despite that, they kept billing me — even on a card that expired in November 2024, which raises serious concerns about how they store and process payment information. When I reached out again, they finally confirmed on 10/17/25 that they had processed my cancellation and said I would receive an email confirming it. It’s now 10/20/25, and I still haven’t received that confirmation email. This is the THIRD time I've been told I would receive something that I have not. They also haven’t confirmed that my billing information has been removed from their system, nor have they mentioned anything about processing my refund. Maybe if this can escalate beyond those I’ve already spoken to and land in the hands of someone who will actually do something — and if they can provide the three simple things I’ve repeatedly asked for (confirmation of cancellation, removal of my banking info, and a refund) — I’ll revise my review. Until then, my experience and opinion of this company remain exactly as written.

Edited version as requested by PhotoBiz to “set the record straight”. I initially signed up for their We Build It website and quickly learned that this service is a delight; however, the actual SEO optimization on the back end is subpar. The platform's capabilities are limited, and the SEO optimization is relatively simple and not completed in the way it should be for an initial website buildout. There was a significant amount of attention required due to inaccuracies in my company name, which I had to correct personally. The interesting thing I learned was that no discussion or hand-off communication was provided, stating that here’s how to run your site, we have wrapped up our services, and if you need anything else, here are the appropriate channels to communicate. There was no opportunity to have a conversation for feedback other than the limited emailing that was done. It would have been a joy to speak with Jeff through an official handoff and an excellent opportunity to upsell me to the additional SEO service opportunity based upon my requests. There was zero communication of how to make this transition work or referral off to the SEO team within PhotoBiz even for an additional month of service to fix up the mishaps or to fulfill the requests that I was asking for. I would have GLADLY paid the additional fees if that’s what it would have taken to fix the issues/concerns that were not addressed upon the initial build out. So through this debacle, I’m emailing Jeff, who is the only manager for this department, fails to respond to emails after sending more complex questions. I had been working with an SEO company for two years before I was introduced to PhotoBiz, and they had previously helped my site flow smoothly, achieving high visibility and excellent ratings. The old site needed attention, but a revamp through PhotoBiz was the solution that came to mind. The sales department is excellent at PhotoBiz, but the execution of the final delivery is not what sales says. The customer service representative is fantastic to work with when you call - I can’t share names on TrustPilot. I wanted to connect with a higher-level manager to discuss my concerns that had been continuously ignored. Things that should have been addressed in the initial build-out. After weeks of dead ends and further digging, I resorted to using LinkedIn to find the owner, as nobody would release this information. An excellent opportunity to hear out a customer and upsell the chance of additional services if that’s what it takes, based on their response to my initial review. I received an unprofessional email with multiple fonts and misspellings, as well as outrageous fees for what appears to be a platform bug. Still, she wanted nothing to do with my communication or hear about the issues I’m experiencing. According to the owner, the web developer's hourly rate is $1,000. I recommend other platforms long before even considering PhotoBiz. There are some perks, but the unprofessionalism from the owner of this company and the project manager, Jeffrey P., with the failed delivery of some concerns and issues, was not expected or planned.

OVER IT. I'm quitting Photobiz after giving them so many chances. As someone with website development experience, I know how much effort and time it takes to design a website. I opted for Photobiz because of how simple it was to create a professional looking site. However, that's the only positive. Every time I have reached out to customer service with my issues, it's just straight up gaslighting, corporate sass, and refusing to take accountability. You have to pay an additional $10 to send a file over 4 MB (Shootproof would never) and you can't replace a file with an edited photo to deliver to your client (Again, Shootproof would never). I have different pricelists for different events, and for SOME REASON, clients are able to order from different pricelists regardless of which one I have assigned to a gallery. I have had to cancel multiple orders and it's reflecting terribly on my business. The ordering process is ridiculously complicated and not user-friendly, which is very important if you're selling to different age groups. I can't wait to go back to Shootproof. I've had enough.

Today, I'm quitting ten years of Photobiz. What a waste. They have wasted so much of my income on stupid mistakes their staff keeps making, over and over. The email blasts don't work and are a waste as well. Had to hire MailChimp to finally send out emails. Photobiz lies about their services and blames its clients when they f up.

Photobiz used to be amazing, but now they are serving up multiple errors causing my website to plummet. They reuse the same excuses over and over and do not attempt to remedy the issues. My business is suffering because of the server errors. Google is not a fan of photobiz... find another host.

been with photobiz for at least 10 yrs.They just tripled my monthly website fee! NOT ok. They did not ask me or request permission. If they dont remedy it, I will find another company.