PhotoBizReviews of photobiz.com

The worst customer service on the planet. The way they do business is bait & switch and they don’t stand behind their products. You’d think with the proofing feature shown on their pricing breakdown, you’d be able to upload client galleries like normal, right? Nope! You have to pay to upgrade to have the ability to upload full sized photos. Which they conveniently don’t tell you until you’ve already paid for the service for a year and it’s an extra $120 to upgrade. Okay, whatever- I bit the bullet and upgraded because I wanted my business on one platform. After upgrading, I tried to upload my first gallery and half of the photos didn’t upload at all. That’s when I discovered you have to export them under 25MB. So now it’s an extra step in my editing workflow to be able to use their proofing galleries. Fine. I learn how to do that and start saving my photos that way. 2 months later, I have another gallery to upload that is only 91 files. No big deal- all saved under 25MB. I send them all to upload- two hours later and half of the photos have upload errors. It cannot handle a small gallery. And it wasn’t my network connection, either- I uploaded the exact same gallery to pixieset in under 2 minutes with 0 issues. I reach out to customer service because at this point, the proofing functionality is unusable to me. Can you imagine trying to upload a wedding gallery with those kinds of issues? All I wanted was a refund for the full resolution upgrade since I clearly wasn’t going to be able to use it- and they are unwilling to stand behind their product and would not issue a refund. So I cancelled my subscription. I figure it just won’t renew next year and that will give me time to switch over- because I’ve paid for a full year in advance, right? NOPE. I now have no access to any of my recent contracts, NOTHING. WORST COMPANY EVER, BEWARE BEWARE BEWARE.

This company is super shady. They spend massive amount of times saying they are building a website when actually all they are doing is dropping your images in a pre-created template. I suggest using any other company because they will charge you for every add on. Plus they say you may cancel your contract within 60 days, but you will not receive a full refund. If they offered a great product then they would have no issues standing behind products and giving you a full refund. I had my service for less then 2 weeks and I had to fix and do most of the work. DON'T WASTE YOUR TIME OR MONEY.

Photobiz has really poor business practices. After being a customer and paying over $900 dollars in the past 5 years to use their template site I tried to cancel. I spent over a week searching their website for a way to cancel policies, changing browsers and downloading browser updates. I thought for certain I was missing something. No. They choose to not make it easy. After a week of this, I called their phone number. Apparently, you have to call during their hours of operation to cancel AND they purposely choose to not mention this on their website. Oh, and they won't refund the measly $17 dollars for this coming months payment. The $900 I paid to them wasn't enough, they wanted to get an extra month out of me too. Crooks.