I ordered a painting 9/10/26
I ordered a painting 9/10/26. I was originally told it would arrive between 10/2-10/6, then 10/4/-10/6, which was fine. I paid promptly and did not request any changes. I have not received it and need it by 10/15 for an event for whom the painting is intended. Every time I email asking when and how it will be shipped, if I get an answer at all (which is not what typically happens) I am told that it will be shipped "in the next few days". Not when and not how, as I asked. I need to know if I need to start thinking of an alternative. The listed phone number does not work. I can't even find the online chat on the website. To be clear, based on the preview, the artist did a great job. But, if I can't get the painting when needed, that is not that helpful.
By Patricia K.