Beware
Ordered radiation safety glasses on March 3 with 7-10 day production shipping time. On March 18, I was told they were “targeting to complete the lenses next week.” Later that same day, after I raised concerns, they offered a 10% discount. I followed up again when the order still hadn’t shipped and was then told they were “waiting for the frame to arrive Friday 3/28/26.” After that Friday passed, I still had no shipping confirmation. At that point, I called twice trying to get clarity: – First call 3/31: I was told I’d receive a tracking number within 2 hours (never happened) – Second call 4/3: I was told they would call me back (never happened) Customer service has been polite, but the lack of follow-through, missed timelines, and inconsistent communication made this a frustrating experience overall. If you’re considering ordering, just be aware that the stated timelines may not be accurate and you may need to follow up multiple times to get updates.
By Lisa L.