Phat Performance PartsReviews of phatperformanceparts.com

Scam. Don't buy from these guys. They take your money, then won't send the product. Once they have your phone number and email they will not respond. The only way I got them to answer was by calling from a blocked number. They refused to give my money back and I had to get the bank involved.

You'd think a company that has God-awful reviews at EVERY review site, would not be in business very long. I now know better. Should have checked before I placed my order... then I wouldn't have been out $341. If you order something that's in stock, you'l likely get what you paid for. But if it's a special order item... fuggetabout it! Placed an order for a special-order part, "RC Components Billet Belt Pulley-Nitro Polished-72 Tooth" back in July 2018. Would take 6-8 weeks production time. They charged my card in full right away and then never delivered. They kept telling me that the manufacturer was backlogged. But when I called the manufacturer RC Components they told me those pullies are ready in about 2 weeks, not 6 to 8... And that they never got an order from Phat Performance for my pulley! Manager Terry has emailed me several times he processed a refund, nut of course nothing has shown up. Total liar. It's now May 2019 and I've given up hope of ever seeing the pulley I paid for. Phat Performance Parts has now become my pet project and I will do my share to try and drive them out of business. BBB and California Attorney General's office are doing their part.

Buyer beware!!! I purchased an air ride system on Feb. 26th. The website says 2-5 days to receive it. It still has not been shipped out a month and a half later! I called multiple times and they rarely answer. When they do, they always tell me they have to check with the owner. One person finally told me that it will be sent out within 2 weeks. Which means it would be another 3 weeks go get it! I told them to cancel my order and was told to send an email in to cancel and it will be posted back to paypal in 2 days. I filled it out over a week ago and did NOT receive a response back and my money was NOT sent back to paypal on this $800.00 purchase!! I put in a dispute through paypal and they still haven't responded back to paypal. I finally went and purchased from another vendor who responds back and sent my product out to me. I'm still waiting for my $800 to be refunded back but they don't respond!! I wished I would've looked at all of the negative complaints with the same exact issues before making this purchase!!!!

This company did not order parts from the manufacturer that they charged me for over seven weeks ago. The owner claimed over four weeks ago that he had ordered from the manufacturer, but the manufacturer rep says that never happened. That matches the clear pattern happening with this business that's evident from their BBB complaints and reviews here. I probably won't get my hundreds of dollars back. Don't make the mistake I did; stay away from this business. This review is opinion, but I can support all claims with documentation.

TERRY RAUPP is the owner of this SCAM company. Ordered an in stock item. Paid for 2 day shipping. The part still has not shipped. Called 3 times and talked to Shawn, John. Each time I’m told call back after 5 to speak with the owner. They have voice mail come on at 5. They say they email the owner and he is the only one who can do anything. Spoke with the manufacturer who said this company has no on hand stock and is on COD only for items. So you order from them. They use your money to order from manufacture then ship to you. If they even do that. In my case they didn’t.

BEWARE...THIS COMPANY IS A RIP OFF. DO NOT DO BUSINESS WITH THEM. Takes your money and then sends you a order confirmation. Then you never hear from them. Will not answer emails. Sales phone number is no longer operational. Call the support number and it only rings. No one ever answers. Notified PayPal and will somehow hopefully get my money back. Also have filled a complaint with Better Business Bureau. Needs to be shut down. SCAMMERS....

Never receive items. Card is billed immediately even if items haven't shipped. never receive item shipped email. Call and guy on phone claims will receive an email in regards to order. Never receive that. Try to call back and phone rings off hook. So in the end have to dispute charge on card. Extremely unprofessional company!! BBB has 35 complaints against them. Read all the negative reviews.

I ordered from phat performance over 3 WEEKS Ago. Nobody answers the phone on either of their 2 lines and can't get a call back after leaving several messages. Check order site is Unsecured. I will never order from here again !