Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
16 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Phantom is listed under Banking & Money.
Phantom (phantom.com) has 16 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
16 approved reviews, newest moderated first
This app is a scam, I was hacked and scammed yesterday, and all my Solana was wiped out without my consent. I contacted their customer support, but I still haven’t received any response. Please, everyone, be careful and avoid this app to protect your funds. Stay safe
By Coco P.
Hi this platform bad becouse everyone can create shit coin and Very fast and scam people. Platform dont Control that.
By Drąsius S.
Absolute garbage. I can't access my money. Full of rugs and scammers. Don't bother with this app.
By Dan N.
Awful broken app. I had $850 to send to my checking account and then it would keep giving me an error over and over again whenever I tried to send it, no matter which checking account it was. I tried multiple. I contacted support and they told me to convert it to SOL and then send it to a different crypto service so that I could export it to my bank account. Ended up losing $30 in fees along the way because they wouldn't help fix the bug of their own terrible app.
By Jaclyn
I think the only advantage over solflare and other alternatives is being multi chain, everything else is much much worse. If you're only using Solana, I wouldn't recommend it. It says everywhere that it's beginner friendly and others are for advanced users. I disagree, solflare is just as simple and their customer support is way better & they have a ton more features if needed.
By Maximilian D.
Awful customer service. They simply ignore emails. 5 and counting. App has stopepd working. Cant access my money. Wouldnt trust them. Ill be withdrawing my cash asap
By T C.
Phantom ist Betrug! Ich soll wieder zahlen. Diesmal 6750 Euro für eine Verifizierung, Überprüfung meiner Daten, dann bekomme ich erst mein Guthaben. Phantom Wallet hat alle Daten von mir. Die Telefonnummer in der Schweiz ist ungültig. E-Mail geht auch nicht. Chat geht auch nicht. Viel Geld in den Sand gesetzt. Wie dumm muss man sein. Betrug!
By Stefan S.
They are ignoring my emails. My money is in their application and I am trying to access it but having issues.. and of course, they are not responding… so basically they are stealing my money
By vania T.
