Pexuniverse.comReviews of pexuniverse.com

I'm very pleased with the selection of products, the pricing is very competitive and shipping is quick. Have been a customer for a couple of years and will definitely continue to shop with Pex Universe.

I purchased over $1,200 in Pex materials, tubing, DWV parts, and tools and it arrived 2 days after placing the order. I was very pleased with my experience. The parts came in two large cardboard boxes and were mostly thrown into the boxes, but considering their hard plastic and metal composition, it doesn't damage them at all. As for my customer service experience. My order was missing two bags of pex elbows and a few adapters were 1/2" rather than 3/4". I assume this was due to my order containing well over 1,000 items. I called, had to call back multiple times as the phone sends you to voicemail after 2 1/2 minutes. Once I connected with a representative, she sent me all the replacement parts within 5 minutes and sent me a return label to return the incorrect items I had received. I WILL BE USING PEXUNIVERSE.COM AGAIN IN THE FUTURE!

I ordered the 10-port copper manifold with 1/2 pex valves. The pictures on their site clearly showed Dahl valves, but I received some other brand of valve that were clearly of less quality. I called customer services and was ensured that they are still Dahl valves, but after a quick conversation with Sioux Cheif (the manufacturer) it was confirmed they are infact NOT Dahl valves. So essentially, Pex universe LIED to me, in hopes I would just go away. Now they won't even pay for return shipping...They would rather upset a customer than spend $30 due to a mistake on their end. Stay away

My husband ordered a zone valve for our boiler . When it came in and was installed, the part was defective. When he called - not only are we out the part , WE have to pay for shipping on a defective part and wait again for hopefully one that actually works . BUYER BEWARE of the company and the employee's very very negative attitude ! Apparently they're ABOVE customers and don't need them .

I've never seen a place that operates like this. I placed an order and selected the shipment that stated it would arrive Saturday. The tracking info showed Monday so I reached out to customer service. The rep was extremely rude and repeatedly told me I was wrong and that FedEx does not deliver on Saturdays. She further argued that "if you could have selected Saturday shipping, it would be on your confirmations, so why don't you just send that to me." The confirmation did show Saturday delivery and her tone changed. She talked to her manager and FedEx who confirmed it suddenly would be delivered Saturday. I followed up with FedEx directly the next day that stated they never received any request for Saturday delivery from PexUniverse. I called back and spoke to the manager, who was equally dismissive and rude while telling me Saturday delivery was not an option, despite being told the day prior that they had verified it would. Only after I asked specifically that they call and request Saturday delivery (at my cost for the change) was anything actually done. This "customer service" team repeatedly lied and accused me a lying about what their own website offered. At the end of the day, I would have paid whatever it took to get the part by Saturday regardless, but the customer service provide by PexUniverse was among the worst I have ever encountered.

I ordered from Pex Universe 3-4 times and needed a large amount of plumbing supplies on Friday afternoon at 2:30 PM. They said it would take about a week but the order came Saturday morning. I would say that is great service! I worried when I saw other reviews but I believe they are a very good company. I will definitely use this company again and 5 stars isn't even enough.

Ordered a part that I needed ASAP, paid expedited shipping to receive it yesterday. No order info, no follow up, no tracking info, just an email requesting me to call re: billing phone number. Called them back, left message, no follow up, nothing. Order was never shipped, their phones shut off in the middle of a call. Will never order from these clowns again, far better sellers out there to contractors.

She wasn't rude, but In not so many words, they basically called me a thief - because I had a PO BOX for a billing address and a different physical address. Sale fell through - wasted bunches of time rounding up the stuff I needed to trim a new construction project - not to mention time on the phone trying to straighten out the S.N.A.F.U. circumstances - never again! Once you figured out how much time you invested and lost, you'll find you can't afford to buy anything from these folks. Anything I would have saved I just lost in time.