PetyfyReviews of petyfy.com

Sorry to write a bad review but this is not a good place to order from. My order for their waterproof jacket for my 50 pound dog was placed on 11/30. After taking all the measurement I ordered a 2XL which should have been plenty large. Did not know it was coming from China, but finally received it 12/26. This jacket seems nice but is 5 inches from being able to close the zipper. I did contact through their site, received a prompt reply asking for pictures. Sent 3 pictures showing the 2XL label in the jacket and on the packaging. Their response was that it had been incorrectly packed, I say it was poor manufacturing. Last response was 2 weeks ago, still haven’t heard what they will do. I really plan to shop locally from now on or at the least get USA made products.

I ordered two dog coats for my son’s dogs as Christmas presents. I placed the order on 12/18/20. Nowhere in the description did it say that these were coming from China. I didn’t find that out till I got a confirmation email with the order number and tracking number on it. When I tried to track the order, it didn’t come up. So I tried to directly track it by entering the tracking number into UPS, FedEx and USPS tracking apps. Nothing. Then a few days later, after checking for any new emails from the company, I saw that the tracking number in the email was highlighted. When I clicked on it, it took me to an app which then told me my order was still being processed in China. Needless to say, Christmas came and went, no order delivery. I have checked the status repeatedly and just now, after 22 days, it is finally saying it has left China. Unfortunately, I am now seeing many many reviews (50% of ALL reviews) saying that the same thing has happened to them or that the coats are grossly mis-sized and do not fit. I will never shop from this site again and want a refund.

Petyfy has refunded the cost of the jacket. My issue was resolved to my satisfaction after several chats.

Do not, do not do not order from this company. I ordered three items in mid- December, and I have no idea when or if they will be delivered. Other companies who take awhile to deliver do not charge your card until the item is delivered. This company charges right away, but then no sign of the product. Even if it does turn up someday, this will not have been a satisfying online shopping experience. Go somewhere else, where you have some trust.

I'm still waiting for my parcel, which was ordered before Christmas to arrive. No tracking details.I've just read some of the other reviews, and now wondering if this is a scam.

Can I give this company a ZERO. I ordered from them on December 12. Since I haven’t seen a package or an update on shipping, I sent them 2 emails. Of course, no response. I tried tracking the shipment, which indicated it left China! Buyer beware!!!

I ordered 3 of their waterproof dog jackets using their sizing (1 medium and 2 large). 1 of my dogs is 10 lbs. I ordered her the medium. These were terribly sized. The medium was too small and the large didn't fit my 2 dogs that are 11 and 13 lbs. So I contacted the company for an exchange. They don't really want to take the jackets back. They still have the tags on them and their website says that you can easily exchange. They suggest I donate the ones that don't fit. Really? I spent nearly a $100 on these 3 jackets. If I want to exchange them I have to send them to Austria. IF YOU WANT TO DO BUSINESS IN THE U.S. HAVE A U.S. CONTACT ADDRESS. This merchant is a scam. Run! Run! Run away and don't do business with them!

Product ordered 2 weeks ago. 3rd party Shop app to track shipping is useless. Product clearly shipping from overseas. Email to customer service unanswered after 3 days. I’d have left zero stars if it were possible. I’m sure product will show up one day but if you’re anxious, don’t bother.