I am trying to exchange the dog coat…
I am trying to exchange the dog coat for another size and they do not get back to me with instructions on returns.
By Carole G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
202 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petyfy is listed under Pet Stores.
Petyfy (petyfy.com) has 202 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
202 approved reviews, newest moderated first
I am trying to exchange the dog coat for another size and they do not get back to me with instructions on returns.
By Carole G.
I ordered my dogs coat on December 24. To date its still in transit. Customer service is not able to respond to calls. Its a China based company not USA. I could have ordered it from another company from Amazon and has a coat in 3 days. Calling My CC company and filing a claim and dispute.....DON'T BUY
By Peter F.
waiting for my order from mid Dec. The company does not respond
By Rich F.
Terrible purchase‼️ Order in November a red coat for our Plott hound and the coat XL came after Xmas ...would fit a miniature poodle. They assured me when they came back from vacation they would handle it. No word. Today would I write a review.
By Dorothy M.
I need to return items and no one will get back to me with the return information . Horrible customer service
By Linda G.
RUN from this company!! My husband ordered a jacket for our dog back in early December, it's January 17, and nothing. It says shipped, although when you go to this crazy chinese website, it has NOT shipped. We are currently trying to dispute this with our credit card company. Don't order from Petyfy.
By Sheila O.
UGH!!! My pup hates the backpack I ordered. I have tried to contact this company 5 times regarding an exchange or return! No response ever!!
By Paige N.
Can’t write a review since we are “still” waiting for our order to arrive. Cold-weather dog coat will no longer be needed if the order does not arrive soon.
By H&H M.