Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
323 reviews
Pet VMSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Affordable Pet Medications
Pet VM (petvm.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
323 approved reviews, newest moderated first
I have ordered for more than a year a medication for my dog Cesy, Vetoryl 5 mg, since no other pet pharmacy carried this medicine and Pet VM did, and even thought they are on the west coast and we live in Miami Beach medication every time I ordered came on time. Pet VM even call me to explain me any situation with prescription and solve it. I highly recommended it.
By Myriam
Ordered Meds for my dogs congestive heart failure in 3/14/2020 on 3/16/2020 still sitting in Calif. Plus you pay for shipping! Didn't ask for free shipping paid for it. Complaint was for 3 days still in Calif!Post office open on Saturdays!
By Joanne Russell O.
Response from Pet VM· Mar 19, 2020
Dear Joanne, Thank you for your feedback. However, we do feel the feedback is rather harsh. You placed an order with us on 03/13/2020 and you selected Standard Shipping for your order delivery. Given that we are trying our best to respond due to the outages created by effect of coronavirus everywhere, we still shipped your order out on 03/13/2020, the same day. At the time of selection of shipping choice, it is clearly mentioned there that Standard Shipping may take 5-7 business days. We sent you the tracking # on 03/13/2020 via email when your package was shipped. The tracking shows that the package is scheduled to deliver today 03/19/2020. Please be advised that carrier times are out of our control. Given that all carriers are affected due to Coronavirus, still, your package seems to be on track for delivery within the 5-7 business days time. Also, as per policy, all orders below $49 are charged a Standard Shipping Fee for $4.50. This fee is charged since our medication prices are very low and do not include shipping fee. Your order total is $3. I hope you can understand that we cannot survive with providing you free shipping at that price, since shipping itself costs higher than that. If your package is not delivered, we will do everything to assist you. We request you to reconsider your review of our service please. Thanks Pet VM
I have been using Pet Value Mart for about 2 years now, and have never had a problem. They fax my Vet a request and as soon as they get it back, they ship the product. I usually receive it within 3 days of ordering. The price is right, the service has been great, and the products are as stated.
By Larisa S.
Wonderful patience with repetitive contacts to veterinary for approval
By Angi F.
Great experience. Coya is a wonderful customer service oriented young lady. She called me thru every step of the process from getting a veterinarians prescription sent to them, to when the prescription was received & shipped out. I would highly recommend Pet VM. I will certainly use their services for all my pets needs. Coya is a Gem!! Thank you.😇🐶
By L C.
Ordered the MediPaw boot for my Alaskan Husky to keep his bandages dry. The item is WAY bigger than the size chart indicates. Contacted them for an exchange, which they don't do. I have to pay to return the item AND order a new one, which means I am out shipping to return and cost of the new one while waiting for them to process the return and refund my money. Don't order this item from this company. They aren't customer oriented. Just money driven.
By Danielle M.
UPDATE Just received a very polite but pointless response, hoping I'll be happier with next new and improved version (which I will NEVER purchase) thanks to my feedback. PetVM refuses to take any responsibility for promoting and selling items of such poor quality, instead emphasizing their no refund policy. Seriously cannot believe this is how they run their business. Initially very happy with my purchase of a small cast cover...perfect fit, easy on/off, kept my puppy's cast dry. However, when elastic completely fell apart at only 3weeks, I contacted petvm and received this response: This is the normal wear and tear time for the elasticity of the boot. As per our policy, we cannot exchange or return the used items. So, it cannot be replaced but you can place a new order if you want and we can ship a new one to you. really? So basically disposable and would have to buy 2 to make it through the 4-6 weeks in a cast...very important issues that are not mentioned anywhere on site. Definitely would not purchase from or recommend them
By Kate A.
Response from Pet VM· Jan 29, 2020
Dear Kate, This is Montana with Pet VM and I wanted to reach out to you regarding your experience with the Medipaw. I am sorry that this product did not meet your expectations. We try to keep costs as low as we can so pet products can be made affordable to everyone. Unfortunately that makes us rely on the guidance from the manufacturer with respect to product use and product warranties. We have submitted feedback to the manufacturer based on your experience. Since we pass the savings to consumers, we accept returns on unused products only, as stated on our website's refund policy. We also want to make sure we are providing customers with quality products. With the help of your feedback, we are looking into a better product that will be both effective and affordable. Thank you for your feedback and we hope to have a better line of protective boot soon. We hope to serve you with better products and we hope your next experience will meet your expectations. Thanks Pet VM
I reviewed earlier with one star. I finally got a call back. Things where handled and I recieved my products.
By JoAnna M.
