Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Lauren was very sweet and the process was easy
By Shaina H.
Response from Pettable ESA· Jul 22, 2025
Hi Shaina, Thank you so much for your kind words! We're thrilled to hear that Lauren made the process smooth and that everything felt easy for you. Our goal is always to make your experience as stress-free and supportive as possible. Thank you for choosing Pettable for your ESA needs!
The service was clear, easy to understand and fast.
By Kianblo
Response from Pettable ESA· Jul 18, 2025
Hi Kianblo, Thank you so much for your kind words! We’re glad to hear that you found our service clear, easy to understand, and fast, that’s exactly the experience we strive to provide for every one of our clients. If you ever need assistance in the future, whether it’s for renewals, documentation updates, or general questions, please don’t hesitate to reach out. Our support team is always here and happy to help. Thank you again for trusting Pettable with your ESA needs!
Pettable ESA was amazing! Such a wonderful company that provides the help needed to certify the need and importance of emotional support animals! Highly recommend
By Jamie
Response from Pettable ESA· Jul 18, 2025
Hi Jamie, Thank you so much for your wonderful feedback! We're truly glad to hear that you had such a positive experience with Pettable. It means a lot to us that you found our service amazing and felt supported throughout the process of certifying your emotional support animal. We know how important it is to have your ESA recognized, and our team works hard to make sure every client receives compassionate, professional, and timely support. Your recommendation means the world to us and to others who may be seeking a reliable and trustworthy service. If you ever need assistance in the future, whether it’s a renewal, an additional letter, or just a question, please don’t hesitate to reach out. Thank you again for trusting Pettable with your ESA needs!
Kya M has always been amazing to work with! She is fast and kind!! Have been using her for a couple years now!
By Morgan
Response from Pettable ESA· Jul 18, 2025
Hi Morgan, Thank you so much for your kind words! We're so glad to hear that working with Kya M. has consistently been a positive experience for you. She truly embodies the compassion and professionalism we aim to provide at Pettable, and we're thrilled that her kindness and efficiency have made such a lasting impression. It's always great to hear from returning clients like you who continue to put their trust in us year after year. If there's ever anything you need whether it's support, updates, or future renewals, we're always here to help. Thank you for continuing to trust Pettable with your ESA needs!
I had a great experience with Pettable. I received my ESA letter sooner than I expected! I highly recommend Pettable!
By Stacie M.
Response from Pettable ESA· Jul 17, 2025
Hi Stacie, Thank you so much for the glowing five-star review! We’re thrilled to hear that you had a great experience and that your ESA letter arrived sooner than expected. Making the process fast and smooth is what we strive for, and we're so glad we delivered. Thank you for recommending Pettable — we truly appreciate your trust and support!
They made a potentially very stressful process stress free. Kya Miller, LICSW, LCSW was very professional and easy to talk to concerning my struggles
By Taylor
Response from Pettable ESA· Jul 16, 2025
Hi Taylor, Thank you so much for sharing your experience! We're so glad to hear that what could have been a stressful situation was made smooth and worry-free for you. It's wonderful to know that Kya Miller provided such professional and compassionate support, and that you felt comfortable opening up about your struggles. That kind of trust is something we truly value. We're honored to have helped you through this important step, and we're here if you need us again in the future. Thank you for choosing Pettable and trusting us with your ESA needs!
Mariano was very helpful supporting me when there was a problem with the paperwork
By Sofi
Response from Pettable ESA· Jul 16, 2025
Hi Sofi, Thank you so much for your kind feedback! We’re so glad to hear that Mariano was able to assist you when you encountered an issue with your paperwork. Providing timely and supportive help is something we strive for, and it’s great to know that Mariano delivered that experience for you. If you ever need further assistance, we’re always here to help. Thank you for choosing Pettable and trusting us with your ESA needs!
Very easy process. The Doctor was professional. Really good experience
By Lisa M.
Response from Pettable ESA· Jul 16, 2025
Hi Lisa, Thank you for taking the time to share your experience! We’re so happy to hear that the process was easy and that your interaction with the doctor was professional. It’s our goal to make the ESA process as smooth and supportive as possible, and we're glad we could deliver that for you. Thank you for choosing Pettable and trusting us with your ESA needs!
