Pettable ESAReviews of pettable.com

Response from Pettable ESA· Aug 26, 2024

Thank you for your feedback, Synakul! We're glad to hear that you're happy with the service overall. Regarding the name on your paperwork, we'd be happy to help you correct that. Please reach out to our customer support team at [email protected], and we'll get it updated to reflect your legal name right away. Thank you for bringing this to our attention!

Response from Pettable ESA· Aug 19, 2024

Hi Todd, Thank you for your feedback! We're glad to hear that your ESA was approved and that you received your letter quickly. We apologize for any confusion regarding the timeline and appreciate your suggestion for clearer communication. We'll work on making the process more straightforward for future clients. Despite this, we're pleased you'd still recommend our service and are grateful for your understanding. Once again, thank you for choosing Pettable!

Response from Pettable ESA· Aug 7, 2024

Hi Kya, Thank you for your feedback! We're glad to hear you found the process efficient and easy. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Pettable!

Response from Pettable ESA· Jul 23, 2024

Hi Jennifer, Thank you for your feedback. We're glad to hear that you found the process fast and easy. We apologize for including details about your disability in your letter. Your privacy is important to us, and we understand your concern. We would be happy to update your letter to remove these details. Please contact our customer support team at [email protected], and we will assist you promptly. Thank you for bringing this to our attention, and we appreciate your understanding.

Response from Pettable ESA· Jul 8, 2024

Hi Ericka, Thank you for your recommendation and for sharing your experience! We're thrilled to hear that you found the process straightforward and smooth, and that Kya was amazing in answering all your questions. We apologize for any confusion regarding the additional verification form fee. Your feedback is valuable, and we'll work on making our pricing structure clearer to avoid any surprises in the future. If you have any further needs or questions, please don't hesitate to reach out. We're here to help!

Response from Pettable ESA· Jul 1, 2024

Hi Dawn, Thank you for taking the time to share your experience with us. We sincerely apologize for the unprofessional and unpleasant interaction you had during your first scheduled call. Your experience is important to us, and we are deeply sorry for the frustration and stress this caused. We appreciate your feedback and are glad to hear that your second interaction was positive and professional. We are committed to ensuring that every client receives respectful and courteous service, and we will address this issue with our team to prevent such occurrences in the future. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to support you and ensure a smoother experience going forward.

Response from Pettable ESA· Jun 20, 2024

Thank you so much for taking the time to leave a review and for your feedback, Mary. We’re delighted to hear that you found Dr. Marvy easy to talk to and appreciated her polite and non-judgmental approach. It’s wonderful to know that your interactions with our team have been positive overall. We apologize for the inconvenience you experienced regarding the extra animals and the delay in communication. We understand how important timely responses are, and we're glad to hear that our support team was able to quickly resolve the situation by scheduling an express appointment with another doctor at no additional cost to you. Your note about the AM/PM appointment times is very helpful. We'll look into making these designations clearer to prevent any future confusion. We truly value your feedback as it helps us improve our services. We’re looking forward to your next appointment and ensuring that your experience continues to be positive. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for your patience and understanding.

Response from Pettable ESA· May 29, 2024

Hi Kirra, Thank you for sharing your experience with us and for your kind words about Kya MilleR. We’re pleased to hear that everything went well with her assistance. We understand your concerns regarding the additional $50 fee for the verification form requested by your rental company. We apologize for any inconvenience this unexpected cost caused you. Your feedback is valuable, and we will review our pricing structure to better accommodate such requests in the future. We appreciate your understanding and are glad that overall, you had a positive experience. If you have any further questions or need additional support, please feel free to reach out. Once again, thank you for trusting Pettable for your ESA needs!