Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Easy, informative, honest and helpful in guiding me through steps. Nicole was great!
By Alysia
Response from Pettable ESA· Dec 15, 2022
Hi Alysia, we’re pleased to know that you are happy with the experience that you have had with one of our clinicians. Thank you for trusting Pettable with your ESA needs!
I've experienced a lot of difficulty finding real help getting my pet the paperwork he needed to be my ESA, but this whole process was nothing short of easy and pleasant. It felt like I was just having a conversation, and at the end of it I was told to expect the documents in my email that night.
By Michael
Response from Pettable ESA· Dec 15, 2022
Hi Kristi, thank you for sharing your experience with us. We value how you feel at every step of the process. We appreciate your feedback and we wish you the best of luck!
After my Initial payment I was allowed to immediately book my appointment with a therapist. After seeing my therapist, the process was relaxing, the steps were explained smoothly.. Everything was phenomenal!
By Brittany
Response from Pettable ESA· Dec 15, 2022
Hi Brittany, thank you for sharing your experience with us. We value how you feel at every step of the process. We appreciate your feedback and we wish you the best of luck!
Easy and quick to get an ESA letter that passes the check for apartments and townhomes. So happy we took this step.
By Sarah
Response from Pettable ESA· Dec 16, 2022
We're glad to know that you are able to receive your letter in a timely manner, Sarah. Thank you for trusting Pettable with your ESA needs!
Great experience, very knowledgeable and patient. Explained process throughout.
By Lana
Response from Pettable ESA· Dec 16, 2022
Thank you for your feedback, Lana! We’re happy to know that you are satisfied with our services. Once again, thank you for trusting Pettable with your ESA needs!
Quick, fast and to the point
By Gina
Response from Pettable ESA· Dec 16, 2022
Hi Gina, we appreciate you taking the time to write your feedback for Pettable. We wish you the best of luck!
Good very good she was real precise and to the point!
By Destiny
Response from Pettable ESA· Dec 16, 2022
We appreciate you taking the time to write your feedback for Pettable, Destiny. Good luck!
I didn’t like the price of $149 but now, I think it was entirely worth it. I really liked talking to an actual therapist. I didn’t think it would be helpful but she really invested her time in helping me with my two service animals. Previously I was using a different service and received a relatively generic letter. This letter from Pettable is solid, professional and legal. I have no doubt it would cover me in any situation. I’m very thankful. I now have a HUD Housing letter that uses legal terminology that is indisputable for any rental.
By Michelle
Response from Pettable ESA· Dec 8, 2022
Hi Michelle, we appreciate your feedback! Thank you for trusting Pettable with your ESA needs and we wish you the best of luck!
