Pettable ESAReviews of pettable.com

Response from Pettable ESA· May 8, 2025

Thank you for your feedback, Evan. We're glad to hear your housing provider accepted the ESA letter and that your overall experience was positive. We understand that additional fees, like the $50 for the forms package, can be unexpected, and we appreciate you pointing that out. We strive to make our pricing as transparent as possible and are always working to improve how we present that information upfront. Thank you for choosing Pettable!

Response from Pettable ESA· Apr 30, 2025

Hi Ross, Thank you for taking the time to share your feedback with us and we truly appreciate it. I’m so glad to hear that our support team was able to answer your questions clearly and in a timely manner. Providing responsive and helpful service is something we pride ourselves on, and we’re happy to know that part of your experience met expectations. That said, I’m really sorry to hear that your call with the therapist didn’t feel as warm or personalized as you hoped. We aim for all our licensed professionals to conduct evaluations with empathy and a clear connection to how an Emotional Support Animal can support your specific needs. Please know that your feedback has been noted and will be shared with our clinical leadership team so we can continue to improve the client experience. If you’d like, we’d be happy to schedule a follow-up conversation with another therapist to help provide further clarity and reassurance about how your assessment was evaluated and how the ESA recommendation was made. You deserve to feel supported and confident throughout the process, and we’d love the chance to make that right. Please don’t hesitate to reach out to us directly at [email protected] or call us so we can assist you further.

Response from Pettable ESA· Apr 9, 2025

Hi James, We're sorry to hear about your concerns regarding the extra $50 charge for petscreening.com. We understand that unexpected fees can be frustrating, and we appreciate you taking the time to share your feedback. Our goal is always to be as transparent as possible about all charges. If there was any confusion, we'd be more than happy to review your account and provide clarification on this fee. Thank you for trusting Pettable for your ESA needs, and please don't hesitate to reach out to our customer service team so we can help resolve this matter to your satisfaction.

Response from Pettable ESA· Mar 31, 2025

Hi KIm, Thank you for taking the time to share your experience with us. We’re so glad to hear that your ESA letter helped you get your beloved Penny approved to live in your new apartment! A fresh start with your emotional support animal is such an exciting and meaningful step, and we’re honored to have played a part in making that possible for you. We truly appreciate your kind words about our therapist and customer service team. It's great to hear that they were able to assist you quickly and that your therapist was kind, supportive, and efficient in getting your documents completed in a timely manner. We understand how important it is to have everything processed smoothly especially when working with tight deadlines. That said, we sincerely apologize for the mix-up with your personal information, invoice, and intake forms. We completely understand how frustrating those issues must have been, and we truly appreciate your patience and willingness to work with us as we corrected them. Your feedback is invaluable, and we will certainly pass along your suggestions about improving the website experience to prevent similar issues from occurring in the future. We’re grateful for your recommendation, and we hope you and Penny enjoy your new home together! If you ever need further assistance or a renewal in the future, we’d be happy to help. Thank you again for choosing Pettable! 💙

Response from Pettable ESA· Mar 28, 2025

Hi Kswirl, Thank you for sharing your experience with us. We’re so glad you found our service helpful and that the renewal process has generally been easy. However, we sincerely regret that your interaction with one of our therapists was not as smooth as it should have been. We understand how frustrating it must have been to face difficulties with the signature request and communication during the renewal process. While our therapists must adhere to certain legal and ethical guidelines, we always strive to provide a compassionate and accommodating experience. Your feedback is valuable, and we would love the opportunity to make this right for you. Please reach out to our support team, and we will do our best to find a solution that meets your needs. Your satisfaction is important to us, and we appreciate the chance to improve your experience.

Response from Pettable ESA· Mar 19, 2025

Hi James, Thank you for your feedback! We're glad to hear that your experience was quick and that Dr. Jo was punctual and easy to talk with. We strive to make the ESA process as smooth and efficient as possible while ensuring you feel comfortable and supported. If there's anything we can do to improve your experience even further, please don't hesitate to let us know. We appreciate you trusting Pettable with your ESA needs and are always here to help!

Response from Pettable ESA· Feb 10, 2025

Hi Ashley, Thank you for sharing your detailed feedback with us. We're glad to hear that you found our platform easy to use and incredibly fast. At Pettable, we aim to provide a smooth experience from start to finish, and we truly appreciate your honest insights regarding your recent appointment. We understand that going through the process for two pets presents unique challenges. Your suggestion to include a specific question in the intake paperwork to address the reasons for needing an ESA letter for each pet is very valuable. We apologize for any discomfort you experienced during your call when you felt put on the spot. We take your feedback seriously and will review our intake process to ensure it better prepares clients for their appointments in the future. We're also sorry to learn that you felt the clinician came across as cold and indifferent during your call. Our goal is to provide compassionate and supportive service, and we regret that this was not reflected in your experience. Please know that we are continually working on improving our service, and your comments will be used to help us do better. Thank you again for your thoughtful feedback and for choosing Pettable. We truly appreciate your trust in us, and we're here to support you every step of the way.

Response from Pettable ESA· Jan 30, 2025

Hi Melissa, Thank you for your feedback! We're happy to hear that the application process was simple and that your appointment with the therapist ultimately went smoothly. We appreciate your patience through the initial introduction and are glad everything worked out in the end. If you ever need any further assistance, we're here to help. Thanks for trusting Pettable!