Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
I love the Doctor she was Nice and professional and the process was easy!!
By sharlene
Response from Pettable ESA· Mar 21, 2023
Hi Sharlene, thank you for sharing your experience with Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs!
Did an over the website prescreening, got a phone call, explained my needs, and received the medical letter I required within an hour of the call finishing. Perfect quick and easy process.
By Joseph
Response from Pettable ESA· Mar 21, 2023
Appreciate your review, Joseph! This will help our co-fur parents to feel comfortable with our process. If you need anything else, please do not hesitate to reach us at [email protected]. Thank you!
Michelle was extremely helpful and I had problems expediting services and she helped me immediately. Amazing service!!!
By Kristin
Good programs and customer service
By Chris P.
The Doctor was really helpful, and most of all understanding. He really took time to know me and my mother while on call.
By Eugene
I've used Pettable for two years now. Their customer service is excellent and I've remained with my same therapist over time. They answer all of the questions your landlord or property needs and you don't need to get stressed over providing more information. It's affordable and the renewal fee is much less than the initial cost. no other place will give you more bang for your buck. With satisfaction guaranteed, you don't have much to lose while trying out the service.
By DC
Response from Pettable ESA· Mar 21, 2023
Thanks for the continuous support with Pettable, DC! We're very happy to hear that you came back to use our service! You are always to reach back to us if you need anything else. Thank you again for always choosing Pettable as your ESA service! :)
Marie Chacon was a fantastic therapist and was able to help me verbalize the issues that I have experienced. She was also able to help me learn about the roles that my own dogs play in my life which was highly engaging. I definitely recommend using her and this service.
By Travis C.
Fast turnaround time! It was nothing like we expected. Easy to follow questions and patient intake forms. The therapist was nice and helpful.
By Madison
