Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Organized, professional, understanding and timely! I recommend pettable!
By er
Response from Pettable ESA· Apr 23, 2023
Appreciate your review with the Pettable team, er! Please do not hesitate to reach us at [email protected] if you need anything else. All the best!
got both my cat and my dog certified 🫶🏼 i wasn’t able to see my therapist anymore due to lacking insurance and they were able to help me, and my landlord accepted them, and the therapist that helped me was super kind and empathetic. Thank you!
By Ashelynn H.
Response from Pettable ESA· Apr 23, 2023
Hi Ashelynn, thank you so much for writing in! Your honest feedback is what keeps us from doing better and better as we progress. We're glad that you felt comfortable with our process. Feel free to reach us at [email protected] if you'll need further assistance and we're here to help. Once again, thank you for trusting Pettable with your ESA needs!
My experience was easy, and everyone was nice that I encountered.
By Tarik
Response from Pettable ESA· Apr 23, 2023
Hi Tarik, we appreciate you taking the time to write feedback for Pettable. We wish you the best of luck!
Courtesy from everybody everybody wish friendly well into help
By Karen
Response from Pettable ESA· Apr 22, 2023
Thanks for the 5 stars, Karen. Feel free to reach us at [email protected] if you need further assistance. Thanks for choosing Pettable!
Pettable came through with a reliable ESA Letter when I was faced with the possibility of being separated from my doggy due to a housing move. I would love to thank Ms. Tracy Regard and Pettable from the bottom of my heart, you’re amazing and I would give this service 6 stars if possible.
By Nick
Response from Pettable ESA· Apr 22, 2023
Thanks for putting a good review on our team, Nick! Happy to know that you have been accommodated accordingly. Thanks for choosing Pettable for your ESA needs!
Pettable has a very efficient system and answered my many questions very patiently. This is all new to me but you can tell they are experts and know just how to guide customers and potential customer.
By Jean-Marie
Response from Pettable ESA· Apr 22, 2023
Appreciate that you are satisfied with our service, Jean! We're very happy to know that you have been accommodated accordingly. Thanks for trusting Pettable with your ESA needs!
They informed us of our rights
By Raga S.
Response from Pettable ESA· Apr 22, 2023
Hi Raga, we appreciate your feedback and we wish you the best of luck! Thank you for trusting Pettable with your ESA needs!
I recently reached out to Pettable for a letter to recognize my pet as an emotional support animal (ESA). From the moment I contacted them, I was met with professionalism and empathy. The therapist I spoke with was incredibly understanding and attentive to my situation. Without going into personal details, I can confidently say that the therapist took the time to assess my needs and promptly provided the necessary documentation after our call. Pettable's service was not only efficient, but also truly supportive during a crucial time in my life. I highly recommend Pettable for anyone seeking an ESA letter. Their genuine care and expertise are second to none. Thank you, Pettable, for making this process as smooth and hassle-free as possible.
By Ebrahim
Response from Pettable ESA· Apr 22, 2023
Thank you for sharing your overall experience with Pettable, Ebrahim! We wish you the best of luck!
