Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
So easy to deal with. The process was seamless and transparent.
By Nicholas
Response from Pettable ESA· Apr 22, 2023
Hi Rachael! We're happy that you felt comfortable with our process and that you have confided with our clinician. Thank you for trusting Pettable with your ESA needs!
He understood, and helped my family with letting us keep our dog at home with us! Really appreciate him a lot!
By Perlamasiel F.
Response from Pettable ESA· Apr 22, 2023
Thank you for sharing your experience, Perlamasiel. we're happy that you are able to confide with one of our clinicians and help you out with your ESA needs. Thanks for choosing Pettable!
Christopher was great! Very understanding, concerned. I felt very comfortable with him.
By Robyn
Response from Pettable ESA· Apr 22, 2023
Appreciate your review, Robyn! This will help our co-fur parents to feel comfortable with our process. If you need anything else, please do not hesitate to reach us at [email protected]. Thank you!
The most important piece of information I received was about the federal regulations regarding ESA's. My landlord tried to charge me a security deposit and pet rent, which I would have accepted had my counselor not told me what the regulations say.
By Jodi
Response from Pettable ESA· Apr 24, 2023
Glad that your counselor was able to help you with this, Jodi! Thank you for trusting Pettable with your ESA needs!
The Videos were explained well, in simple terms yet explained a lot to start training. The website options were organized and simple to move around. When I had some questions the chat Representitve was helpful and informative.
By LAD
Response from Pettable ESA· Apr 23, 2023
Hi LAD, thank you so much for writing in! Your honest feedback is what keeps us from doing better and better as we progress. We're glad that you felt comfortable with our process. Feel free to reach us at [email protected] if you'll need further assistance and we're here to help. Once again, thank you for trusting Pettable with your ESA needs!
Excellent work
By Josh
Response from Pettable ESA· Apr 22, 2023
Thank you for that short and sharp review for us, Josh! Happy to serve you with your ESA needs. Thanks for choosing Pettable!
Listened greatly and understood
By Josiah
Response from Pettable ESA· Apr 22, 2023
We appreciate you taking the time to write your feedback for Pettable, Josiah. Good luck!
Christopher, from Missouri, was amazing with helping me get my animals registered. He was so easy to talk to about my cares and my needs for my animals and I. I was surprised at how fast I received my letter. I was referred to Pettable by a friend that has used the website as well. I will definitely recommend you to others. Again Thank you Christopher so much.
By Staci D.
Response from Pettable ESA· Apr 22, 2023
You're always welcome, Staci. We're happy to know that we have been a good help with your ESA needs. Thanks for choosing Pettable!
