Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Tracy was so good to talk to. She answered all my questions including information about additional training and certification for my younger dog. Very detailed and helpful.
By Lorilyn
Response from Pettable ESA· Apr 22, 2023
Thank you for putting a good review to Tracy, Lorilyn! Rest assured that we'll send this good news to her. Once again, thank you for trusting Pettable with your ESA needs!
Made me feel very comfortable. Very helpful and the letter helped me get my dog into my apartment :)
By Danielle
Response from Pettable ESA· Apr 22, 2023
Thank you for sharing your experience with us, Danielle! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you'll need further assistance and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
Great customer service! I had a question prior to purchase and it was answered promptly without confusion and the service rep gave me a discount code!
By Garrett
Response from Pettable ESA· Apr 22, 2023
Hi Garrett, thank you for sharing your feedback about your experience with Pettable. We are taking note of your points and rest assured that we're doing our best to make our service better as we progress. If you need anything else, please feel free to reach out at [email protected]. Thank you.
Great service. Efficient, reliable and better than expected. Thanks!
By Andrea n V.
Response from Pettable ESA· Apr 22, 2023
We appreciate the recommendation, Andrea! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
The conversation was direct, to the point. And when enough information was gathered, the consult was ended. I appreciated that greatly.
By Karen
Response from Pettable ESA· Apr 22, 2023
Thanks for the review, Karen! If you need anything else, please feel free to send us a message at [email protected]. Thanks!
Great serivice and professional knowledge. Always respond efficiently!
By WK
Response from Pettable ESA· Apr 22, 2023
We appreciate the recommendation, WK! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
Listened and was to the point. Let me know how he could help and that he was available outside the call if everything did not do as planned!
By Michaela
Response from Pettable ESA· Apr 22, 2023
Thank you for the review, Michaela. You can always reach us at [email protected] if in case you need further assistance. We're here to help!
Thank you so much, easy fast, and life-changing!
By Mary
Response from Pettable ESA· Apr 22, 2023
Thank you for that short and sharp review for us, Mary! Happy to serve you with your ESA needs. Thanks for choosing Pettable!
