Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 390 reviews with 1 star · Clear filters
I still haven’t received the service
By Victoria
Response from Pettable ESA· May 8, 2023
Hi Victoria, thanks for writing in. We'd like to assist you better. Can you please send us a message at [email protected] so our team can take a look at your case and help you out? Thank you!
It was not a good experience.
By Jose
Response from Pettable ESA· May 8, 2023
Hi Jose, I'm sorry to hear about that. Would you mind sending us a message at [email protected] so our team could assist you better. We're here to help.
No call no show. I want my money back and they won’t give my 150$ back. Talking to my lawyer
By Nora
Response from Pettable ESA· May 3, 2023
Hi Nora, as per checking on our customer support, you are able to receive your letter from our therapist. You may also send us a message at [email protected] so we can help you out with your concern. We're here to listen and help. Thank you.
I paid for these videos with the thinking they were training videos but they are quick 5 minutes overviews not showing how to really train your dog. Pretty upset that they cost so much for so little training.
By Tammy T.
Response from Pettable ESA· May 3, 2023
Hi Tammy, we'd like to understand your review better so we can improve our service. Would you mind sending us a message at [email protected] so we can further assist you? We'll be on the lookout for your reply. Thank you.
You gave me a letter from a therapist in WA.. I live in NV.. naturally I'm getting questioned about how I see a therapist hundreds of miles away?!!!! Your letter isn't working for me!
By Beth M.
Response from Pettable ESA· Apr 30, 2023
Hi Beth, I am sorry to hear about this. Kindly reach out to us at [email protected] so our team can help you out on this. We'll be on the lookout for your message. Thank you.
Horrible! Never got a session with a provider and customer service is very hard to reach.
By Kandice W.
Response from Pettable ESA· Apr 29, 2023
Hi Kandice, thanks for bringing this to our attention. Our customer service is always available from 9:00 AM to 5:00 PM EST. Looking into our account, we haven't received any message from the email address that you used here. Can you please send us a message at [email protected] so we can help you out? Thank you.
You suckered me into purchase, only after I paid did you let me know I would have to wait 30 days for this letter, Very dirty trick!
By Lawrence V.
Response from Pettable ESA· Apr 29, 2023
Hi Lawrence, as per our website, we make sure to pop-out a note for CA residents that they need to abide the ESA policy to have a 30 day relationship at the least with their therapists. Please send us a message at [email protected] so we can help you out with this. Thank you.
Don’t get scammed by this company if you are moving to Florida. Pettable is well aware that Florida State law prohibits telehealth certifications for ESA. You can be fined and jailed by trying to pass off a Pettable ESA letter in Florida. Don’t make the same mistake I made by using this non service. When I went back to my assigned Physician and customer service rep they refused any further assistance unless I paid another $140.00.
By Heather F.
Response from Pettable ESA· Apr 28, 2023
Hi Heather, as per checking, you last message to our customer support team was last April 19th and they have asked you to login thru our portal to get your revised letter. Please let us know if you have been charged twice so our team can look into it. We're here to help. Thank you.
