Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Had an appointment with Marie Chacon. The call was on time and went great! She was very kind and helpful.
By Lex
Response from Pettable ESA· Oct 3, 2023
Hi Lex, we’re pleased to know that you are happy with the experience that you had with one of our clinicians. Thank you for trusting Pettable with your ESA needs!
Very easy process. Application, phone consultation, then receive letter. I appreciate that you’re able to speak with a live person. The therapist I spoke with was very sweet and truly reads your answers on the application and gets a basic understanding of you prior to your phone conversation. I received my ESA letter within 5 min of ending the call. So glad I utilized Pettable and I would definitely recommend them.
By Serecia D.
Response from Pettable ESA· Sep 29, 2023
We appreciate the recommendation, Serecia! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
I think they did a great job! Everything was quick and they had plenty of availability to have your session. Received mine within a few hours after the consult! Would definitely recommend
By Destiny J.
Response from Pettable ESA· Sep 29, 2023
Hi Destiny, we're glad to know that you are able to receive your letter in a timely manner. Thank you for trusting Pettable with your ESA needs!
Excellent.
By Matthew
Response from Pettable ESA· Sep 29, 2023
We appreciate you taking the time to write your feedback for Pettable, Matthew. Please feel free to always reach us at [email protected] if you need further assistance. We're happy to help!
I was honest with my answers; my therapist asked questions I wasn’t ready for. But she made me think and that alone assisted me in other avenues.
By Julie R.
Response from Pettable ESA· Sep 29, 2023
Thank you for sharing your experience with one of our clinicians, Julie! We're glad to know that she was able to make you feel comfortable with our process. If you need anything else, please feel free to reach us again at [email protected] and we'd be happy to help. Once again, thank you for choosing Pettable for your ESA needs!
I love how thorough this process is through petable. I was pleasantly surprised that I was required to speak to a licensed professional to assess my eligibility.
By Khris
Response from Pettable ESA· Sep 27, 2023
Thank you for sharing your insight about Pettable, Khris! This will help our co-fur parents feel more comfortable and familiar with our process. Thanks for trusting Pettable with your ESA needs!
I had a great experience with Pettable. They were easy to use and very quick with responses and my assessment (was able to complete the same day I reached out to them). Nicole was professional and made me feel at ease. I had my ESA letter within hours, which helped decrease my anxiety tremendously. I highly recommend them!
By Heather N. H.
Response from Pettable ESA· Sep 27, 2023
We appreciate the recommendation, Heather! We're happy that you felt comfortable with our process and that you have confided with our clinician, Nicole. Thank you for trusting Pettable with your ESA needs!
At first, I was nervous because of the paperwork. However once I was on the call, I was made to feel very relaxed and safe to express myself.
By Tyra W.
Response from Pettable ESA· Sep 26, 2023
Hi Tyra, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you felt comfortable with us. Once again, thanks for choosing Pettable for your ESA needs! :)
