Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
They were very helpful
By Kourtney C.
Response from Pettable ESA· Oct 10, 2023
Hi Kourtney, thank you for your feedback! We’re happy to know that you are satisfied with our services. Once again, thank you for trusting Pettable with your ESA needs!
Very easy and fast process. My letter was approved by my condo management and I just adopted a cat yesterday that I am bringing home today! I am very excited! Thank you for making this possible.
By Shireen
Response from Pettable ESA· Oct 10, 2023
Hi Shireen, thank you for sharing your insight into Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs.
Overall this was an extremely easy process. I found it very helpful that there were appointment times available outside 9-5 business hours. The professional who met with me to determine my eligibility was super nice and welcoming which eased my anxiety. However, she was also very professional and made the process seamless. She took time to listen to me and I felt valued as a client. Very highly recommended!
By Kevin A.
Response from Pettable ESA· Oct 18, 2023
We appreciate the recommendation, Kevin! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
Therapist was there to answer all my questions and was more than ready to help me out with a landlord who wanted to give me a difficult time. Entire process was quick I had a letter 3 days after I signed up and 10 minutes after my call.
By Ellison S.
Response from Pettable ESA· Oct 18, 2023
Hi Ellison, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs! :)
When my first letter was rejected, my provider was easy to reach, responded very quickly, and the second letter was accepted the very next day. Im happy with my experience it was truly painless.
By Mia H.
Response from Pettable ESA· Oct 18, 2023
Hi Mia, thank you for sharing your experience with Pettable! We're happy to know that our clinician was able to help you with the verification process of your letter. Please feel free to reach out at [email protected] if you need anything else. We'll be happy to help!
They've been very honest and helpful. They've went above and beyond on helping me and my furry friends. I would definitely recommend them for their services.
By Vincent P.
Response from Pettable ESA· Oct 19, 2023
Thanks for the good word, Vincent! We truly appreciate the recommendation! If there's any help that you need, you can always reach us at [email protected]. Thank you!
Maria Chacon is so wonderful! She talked with me about ways I can easy my anxiety and navigate/reduce panic attacks. I would recommend her and this company to my friends and family!
By Jessica S.
Response from Pettable ESA· Oct 19, 2023
Thank you for sharing your experience with one of our clinicians, Jessica! We're glad to know that she was able to make you feel comfortable with our process. If you need anything else, please feel free to reach us again at [email protected] and we'd be happy to help. Once again, thank you for choosing Pettable for your ESA needs!
Very pleased with the professional and courteous support.
By Deniece C.
Response from Pettable ESA· Oct 19, 2023
Hi Deniece, thank you for sharing your experience with us. We value how you feel at every step of the process. We appreciate your feedback and we wish you the best of luck!
