Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
I had a very good experience with Aubrey. Very polite and professional service. I was able to schedule an appointment for the same day. Recommended!
By Iaelf
Response from Pettable ESA· Nov 3, 2023
Hi Laelf, thank you for sharing your experience with one of our providers. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs! :)
Marie Chacon, LMFT She was amazing through this process. I will absolutely recommend her. Marie has great communication skill. She is professional, caring and transparent. I am thoroughly impressed with her overall. Thank you so much Marie and thank you Pettable.com! -Jenny B._
By JJ
Response from Pettable ESA· Nov 3, 2023
Thank you for sharing your insight about Pettable, JJ! This will help our co-fur parents feel more comfortable and familiar with our process. Thanks for trusting Pettable with your ESA needs!
My therapist was outstanding. Aubrey was helpful and understanding. I highly recommend her and pettable.
By Vernon P.
Response from Pettable ESA· Nov 2, 2023
Thank you for sharing your experience with one of our clinicians, Vernon! We're glad to know that Aubrey was able to make you feel comfortable with our process. If you need anything else, please feel free to reach us again at [email protected] and we'd be happy to help. Once again, thank you for choosing Pettable for your ESA needs!
The process was super quick and easy, I met with Aubrey and was able to get both my animals recognized within two days. I would highly recommend those who don’t have access to a therapist but want to have your animal recognized as esa.
By anya M.
Response from Pettable ESA· Nov 2, 2023
Hi Anya, we're happy that you have been able to confide with one of our clinicians and felt comfortable with the process. We thank you for trusting Pettable with your ESA needs!
My experience with Pettable was easy and very helpful!
By Morgan
Response from Pettable ESA· Nov 2, 2023
Thank you for sharing your experience with us, Morgan! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you need further assistance, and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
Marie was great and easy to talk to, she was understanding.
By Christyn J.
Response from Pettable ESA· Nov 1, 2023
Hi Christyn, thank you for sharing your experience with our clinician, Marie! Rest assured that we'll share your insight with her. Once again, thank you for trusting Pettable with your ESA needs!
I was able to schedule an appointment with a therapist for a date/time that worked best for me. The initial paperwork was sent immediately and I received an appointment reminder. My therapist called me on time, knew my information, and reviewed my history with me. I was approved for an ESA during that meeting and the letter arrived less than 48 hours later!
By Leigh
Response from Pettable ESA· Oct 31, 2023
Thank you for your feedback, Leigh. We're happy to know that you had a great experience with us. Once again, thank you for trusting Pettable with your ESA needs!
The whole process was very smooth and when my landlord’s third party pet screening service kept asking for more information. My therapist promptly provided the necessary information.
By Manuel G.
Response from Pettable ESA· Oct 30, 2023
Hi Manuel, thank you for sharing your experience with Pettable! We're happy to know that our clinician was able to help you with the verification process of your letter. Please feel free to reach out at [email protected] if you need anything else. We'll be happy to help!
