Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Excellent experience. Thank you for making this a stress free process.
By customer
Response from Pettable ESA· Dec 18, 2023
Hi there, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs! :)
I am writing this with happy tears and if only I could give a 100 star rating, I would. The amount of mental anguish I had to go through having my ESA be approved by my landlord that used this 3rd party ThePetPolicy was beyond. They were very strict, and their verification process was very strict and intensive. It was a horrible nightmare. But Pettable, and shout out to my therapist Marie Chacon, have been very responsive, thorough and supportive in every step of the way. She went above and beyond, and I could not recommend her and her team enough. After several weeks of going back and forth with the 3rd party, my ESA letter was approved!!!!!! It’s such a relief that I can live and breathe freely with my baby (ESA) by my side at home. I am beyond impressed with their professionalism and I will be a forever client. Thank you so much for all your help and efforts, especially to my very patient and accommodating doctor.
By Dee D.
Response from Pettable ESA· Dec 18, 2023
Hi Dee Dee, thank you for sharing your overall experience with Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs!
This experience was easy from start to finish! I really felt that I was cared for by my provider and now I can be with my pet!
By gabby R.
Response from Pettable ESA· Dec 15, 2023
Hi Gabby, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs!
LCSW was kind. She had a soothing voice and was very patient. Just lending an ear helped a lot!
By SHARMAINE M.
Response from Pettable ESA· Dec 15, 2023
We feel you, Sharmaine! and we're happy that you have been able to confide with one of our clinicians. Thank you for trusting Pettable with your ESA needs!
Pettable's services have been absolutely invaluable to me. They are wonderful! I couldn't live without my furbabies and thanks to Pettable, I'll never have to! I feel secure knowing that no matter where I go, the Pettable team will be there to back me up! They are prompt, professional and understanding.
By Angie B.
Response from Pettable ESA· Dec 15, 2023
Hi Angie, thank you so much for writing in! Your feedback keeps us from doing better and better as we progress. We're glad that you felt comfortable with our process. Feel free to reach out to us at [email protected] if you need further assistance; we're here to help. Once again, thank you for trusting Pettable with your ESA needs!
Very streamlined, and Luanne was lovely
By Lubaba H.
Response from Pettable ESA· Dec 15, 2023
Appreciate your review of our process, Lubaba! This will help our co-fur parents feel comfortable with our process. If you need anything else, please do not hesitate to reach us at [email protected]. Thank you!
Ok, Sooooo Im just getting around to doing this review after almost a yr. So sorry! But I am here now. If you are wanting to travel with your fur baby companion, PETTABLE it is. I was so skeptical at first! But if I was willing to pay the airline 125 each way to take my baby with me everytime I traveled, Then I can take a chance on this.... AND it was money back guarantee. Win win! My Kash calms me. (that is my baby's name) He really helps with my anxiety. He knows when I get anxious. He is the sweetest boy. I trained Kash tailored to my needs with the help of Pettable. He did great. So smart. He passed and we got our certificate. He has traveled a total of 7x now since. No issues with any airline, even when we had to switch airlines in the middle of a layover. They merely asked to see his certificate (not another DOT form) Luckily I keep that ready on my phone. And just like that, went from Southwest to Delta. Easy peasy. So, yes.... it's works. Like Nike.... JUST DO IT! YOU WONT REGRET IT!!
By Malakia C.
Response from Pettable ESA· Dec 14, 2023
Hi Malakia, thank you for sharing your overall experience with Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thank you for choosing Pettable!
Great information to certify my dog. She is 11 and already trained as a PSD . It is great to have the certification. Is there any metal tag I could purchase?
By mary lou B.
Response from Pettable ESA· Dec 14, 2023
Thank you for the awesome review, Mary Lou! We're happy to know that you find our videos helpful with your dog training. To answer your question, we do not sell tags or wallet cards as that is not federally mandated however, you can purchase one online. Hope this information helps. Thank you for trusting Pettable with your PSD needs!
