Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
I have used pettable twice and it was super easy, fast and the team is helpful.
By Nicole G.
Response from Pettable ESA· Dec 21, 2023
Thanks for coming back, Nicole! Glad to know that our service suits your needs and we are committed to improving our service as we progress. Once again, thank you for always choosing Pettable!
Great experience. When I had a concern or question it was answered immediately. The modules need to be expanded with more detail.
By LaTonia C.
Response from Pettable ESA· Dec 21, 2023
Thanks for sharing your feedback about the modules, LaTonia! Your honest review helps us a lot to be better. If you need anything else, please feel free to send us a message at [email protected]. Once again, thank you for choosing Pettable!
The renewal process was very easy. I was able to get an appointment immediately after completing the update form and paying the fee. Chris W. was the same therapist I had previously so it was easy to just update him on my status and he had my letter to me in just a few hours.
By Sharon B.
Response from Pettable ESA· Dec 21, 2023
Thanks for sharing your experience with your second purchase with Pettable, Sharon! We're glad to know that Chris has been a good help. Please do not hesitate to reach us again if you need further assistance and we'd be happy to help. Thanks for choosing Pettable!
Process was simple and fast.
By Emily L.
Response from Pettable ESA· Dec 21, 2023
Hi Emily, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs! :)
Thank you! I love having the security of knowing me & my animals cannot be discriminated against. This service is thorough and very professional. Thank you:)
By Elizabeth
Response from Pettable ESA· Dec 20, 2023
Hi Elizabeth, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs! :)
Working with Marie was very easy and straightforward. Very responsive and made sure I understood the whole process. Would recommend to everyone.
By Chasen C.
Response from Pettable ESA· Dec 20, 2023
Thank you for sharing your experience with one of our clinicians, Chasen! We're glad to know that she was able to make you feel comfortable with our process. If you need anything else, please feel free to reach us again at [email protected] and we'd be happy to help. Once again, thank you for choosing Pettable for your ESA needs!
Providers are available and easy to talk to! The process is somewhat quick and easy! The site is also user friendly.
By Viktor V.
Response from Pettable ESA· Dec 20, 2023
Appreciate your review of our website, Viktor! This will help our co-fur parents feel comfortable with our process. If you need anything else, please do not hesitate to reach us at [email protected]. Thank you for choosing Pettable!
this is my first time getting something like this done and I looked into multiple resources and a lot of places recommended pettable. Its a bit more pricey than some of the other online ones but it was 110% worth it for me. The physician who helped me with my letter got everything done super quickly and responded quickly. i will definitely be coming back to renew when the time comes. thanks for making this process so easy for me
By Emile L.
Response from Pettable ESA· Dec 19, 2023
Hi Emile, thank you for sharing your overall experience with Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs.
